Melia Madrid Princesa

Excellent hotel with all the amenities and staff who are completely bilingual. Was greeted by friendly and welcoming staff that provided me with a map and personal take on the nearby attractions to see. Centrally located with delicious food including the breakfast that made walking around very convenient. Room service was on time and of wonderful quality. Would reitun and recommend to others.

I stayed one night, and I was impressed with the size of the room and all the amenities.
Service is friendly
The breakfast buffet offers a large variety and delicious food.
The location is central.

We checked in early before our room was ready, and they kindly held our bags for us so we could go eat.

When we got to our room, it was nicely appointed, with a good view. We noticed a smell from the bathroom that persisted throughout our stay. After using the shower, we speculated that the smell is from the lack of drainage for the water in the bathroom. Whenever we showered, despite our best efforts, water would get all over the floor and pool behind the toilet. Otherwise, the beds were comfortable and they gave several pillows to choose from.

Our first night, we asked the front desk for recommendations and Daniel kindly offered several for us. He was very polite and funny - he made us feel welcome. His recommendations were great as well!

When we came back to our room the first night, we were surprised with a bottle of champagne and chocolate covered strawberries. We had noted it was our honeymoon on our reservation and it was very appreciated that they went above and beyond for us.

The breakfast had a lot of nice options, including eggs made to order how you want them. The prepared hot food could be better kept warm however. They have heat lamps on the dishes but they’re never actually hot, just warm.

Overall, the service is wonderful. Everyone we came into contact with was friendly and helpful. Our needs were always met. There are certain things lacking, like the smell from the bathroom and the fact that they charge you for a swimming cap (despite giving you a coupon for one free use of the pool area). This seems very cheap for what’s supposed to be a high end hotel.

It seems like some things could be updated despite the hotel presenting as upscale. Our bathroom had a speaker dial connected to the tv that was coming off the wall. When I went to grab a tissue. The whole box on the wall came with it. The shower in the women’s changing room by the pool did not drain well. I was standing in a puddle of water while taking a shower.

The gym has the basics - nothing fancy but we were able to exercise with the equipment that was provided. We were surprised to see a Smith machine in there.

The location can’t be beat. We were able to take the metro everywhere which was steps outside of the hotel. It was easy to get to retiro park, plaza mayor and other areas off the metro. That being said, I think we were close to a hospital because you could hear ambulances often. It was too loud to keep our windows open much.

The rooms are big and clean, well equipped. Location and service is great.
Good breakfast.
But the windows are not sound proofing ( in a very busy and noisy area) , blinds are not installed well, and the bed is harder than usual, all this made it very hard to sleep for me and my family. Therefore I can’t give it 5 stars.

I loved my stay here. From start to finish I was impressed by the kindness and quality of service from each staff person. The moment my cab came in, an attendant approached to help me with my bag and brought it up to my room for me. The front desk was super kind and helpful with giving me an overview of the accommodations and answering my questions about the area. Manu was especially a ray of sunshine and made me even more excited for my time in Madrid. The location was perfect--I was able to walk to most places and they have a cab stand just outside the hotel and are a two minute walk from the metro. I didn't use the spa because 40 minutes felt insufficient and reserving a time slot felt like a hassle but there were so many other things I wanted to do, I didn't feel like I missed out by not using it.

This hotel is very well kept, the staff is very helpful and friendly and the location is great. We were able to walk to many restaurants and shops, and were able to take the metro down to the museums. The breakfast buffet was by far the best we have had in our years of travel, and mimosas included, nice touch!

We went to Hotel Princesa for an internal company meeting with more than 70 people. From the check-in, the hotel offers a great customer experience with a smooth check-in. The rooms were clean, comfortable and with a very comfortable bed. We even had the full ironing package.
The breakfasts were great, as were the lunches and dinners.

I would like to say a special thank you to the whole team who welcomed us. They were really professional and went above and beyond to make our stay as great as possible, answering every request very quickly while being really friendly. They also came to check on us several times a day to make sure we were enjoying our stay and the conferences & workshops were going well. I have rarely had the pleasure of working with such a great team. I would like to say a special thank you to Hui & Maria who were both absolutely amazing. Thank you for everything!

Bruch is simply exquisite, very complete in both quality and quantity, everything meets modern hygiene standards. The eggs benedict are incredible.

Excellent hotel. Whenever I go to Madrid I take it.