Hotel Urban,a Member of Design Hotels

Truly one of the best hotel experiences during our Europe vacation. The location is unbeatable, rooms are beautiful and comfortable, hospitality is excellent, breakfast is amazing. Would absolutely come back and recommend to anyone traveling to Madrid.

I had an extended stay at the Hotel Urban from June - August 2024 and can't say enough positive things about this hotel. The staff are top-notch and are genuinely nice people, always making sure everything was the way I wanted and seeing how they could make my stay better. The housekeeping staff in particular are phenomenal. They're super friendly, do a great job of keeping the rooms clean, and are very fast when they need to be in your room. My room was comfortable and spacious, and the minibar was always well-stocked! The bed and pillows are very comfortable as well, always giving me a great sleep each night. The evening turn down service is also a nice touch. The location is hard to beat; about half way between Plaza del Sol and Calle del Prado; both are less than a 10-minute walk from the hotel. Very easy to catch taxis/Ubers from the hotel as well, and there are tons of great restaurants within a 10-minute walk. This was the second time I've stayed at the Hotel Urban, and I'll definitely be back the next time I'm in Madrid.

Wonderful hotel in a great location. Very helpful and charismatic staff with excellent recommendations for food and activities. Delicious buffet breakfast available to start your day and an upscale bar to finish your night. We will definitely stay again for the value of this 5-star hotel.

Had the best long weekend here at hotel Urban. Hotel is lovely, rooms are nicely decorated and the beds are super comfortable. The customer service is excellent. Everyone is friendly and they go out of their way to make your stay enjoyable. It was my wife’s birthday while we’re were here and the staff provided her with a nice surprise in our room. Breakfast is great. There’s a buffer and hot meal menu too. And their bar downstairs makes the best cocktails. Try their Margaritas. They’re the best we’ve tasted. Thank you all the staff for making what was a potential nightmare stay (the airline lost all our luggage) into a very enjoyable long weekend away in lovely Madrid.

Spend two nights with 9 friends. From check in to check out, bar breakfast reception and guest services, everyone was nice, warm and welcoming. Anything that we need was there before we asked for it. The rooms were tasteful and spacious, the breakfast surprised with quality and variety. The hotel is as well located so good that we could do our 2 day visit to Madrid without taking any metro or bus. They recommended to us restaurants and make the reservation for us, and they treat us like kings. Thank you so much to the whole team

+ Amazing location and great services Clean room. Very clean They wake me up right on time for me to go to the airport

Wow..it was my first time in this hotel and it was amazing.. the room was beautiful and super clean.. all the stuff was really nice and welcoming and super helpful.. the breakfast is fantastic. This hotel definitely deserves more than 5 stars. In my next visit to Madrid this is definitely the hotel I'm coming back to.

Very good hotel in the center of Madrid. Excellent service, service staffis supper!. Beautiful and quiet terrace on the roof, with an outdoor pool. Museum on the 1st floor where a unique African culture is presented

The suite is nice and specious. The regular rooms are small and does not fit large luggage. The staff is the highlight of the place they are helpful and nice. They went above and beyond to make our stay as pleasurable as possible

Excellent hotel in the centre of Madrid, convenient for the Prado and other sights. Good value for a five star hotel when booked direct, although the breakfast seemed expensive in comparison and we simply went out. Reception were friendly and you are greeted with a glass of Cava and there are sweets for those with a sweet tooth. Room was comfortable and the bathroom clean with good facilities.