Best Western Premier Hotel Roosevelt

Great location, Great staff but.....

The hotel is in a great location around 10 min walk to boulevard, and great eateries are minutes away. The staff are great and the lounge / bar area is lovely.
However, our room was very disappointing. Its too small for the double bed in the room. 2 people cannot dress at the same time comfortably. I would hit my feet on bed and cupboard legs due to the cramped space. I would have to walk sidewards to pass the end of the bed and found it easier to put shoes and socks on in reception. The toilet pan position made it difficult to sit on, a sort of sideward shuffle and sit. The shower had a similar theme with one door having to open inwards and one outwards to allow you to enter and exit.
We chose to come in the hieght of the season where choice of hotels was limited. That been said a hotel carrying the brand of Best Western should not offer rooms like this one (#302) especially branded as a "classic room", rather misleading where"Budget" would be more fitting.
A big shame as it has positive features but the room size masks all that is good.

I tried to cancel our hotel reservation several days in advance. I was told they would get back to me (never did. I called everyday). Then they told me that there was a one week cancellation policy (there was not one when I booked. It never stated anywhere there was a week cancellation policy and I booked thru the best western website). I had a medical emergency and needed to cancel the hotel several days before. I would have been happy with only a bit of a refund (I didn’t expect a full one), however I got nothing and not even a courtesy phone call back. DONT BOOK HERE