Civitel Akali Hotel

Very good city location by walking distance to the Port, Bazaar (Central) and short driving distance to the Hanya Beaches. Excellent and very warm hospitality! Good room with good-brand almost new furnished bathroom. Lots of delicious and fully-fresh variety selections of breakfast everyday. Very special thanks to Michael, Vassilis and Alexandros from F&B Team and Anastasia from the Reception for their utmost kind and smiley care on all.

Very nice staff. Good location. Great breakfast. Our room was quiet as it was facing the inner courtyard.

Very good service with very friendly staff. I really enjoyed my stay there. The rooms were very clean and the breakfast had a wide variety. Great location – close to the Old Town and Nea Chora ⛱️ Highly recommended! Evxaristó from

Easy, convenient to get around by foot and the beach is a stones throw away. Lovely stay.

I had an absolutely delightful experience at Akali hotel in Chania. I was welcomed with warm hospitality from the moment I arrived. The room was spotlessly clean, beautifully arranged. Every dish was a delight, showcasing both quality and flavor. A special mention goes to Maria at the reception. She is an absolute gem and awesome. Always smiling, cute, incredibly positive, and ready to assist at any moment. If you’re looking for comfort, exceptional service, and a relaxing environment in Chania, I highly recommend Akali hotel.

Overall we enjoyed our three night stay, breakfast was very nice, staff very hospitable and friendly. Room was spacious and bar staff were excellent. I would say the hotel could improve on cleaning, bathroom was a little outdated and we found a cockroach in our room. Staff were very quick to help us however and these things happen. Gym could have better equipment and pool area could be better.

The hotel has 4 stars but I am giving it a full credit for many things which are listed below. As many people mentioned, rooms are not as great as on the website, however it's not a tragedy! Our double bed was huge with fresh bedding every day, the room was cleaned daily and new towels were left in the bathroom. We were not run out of anything as all stuff like shampoos, soaps, etc. were replaced by cleaners. The room had LCD TV with English channels, small fridge, AC, hair dryer and lots of different light settings (good if your "second half" wants to read a book before a sleep). The balcony was not huge and there was one table and two chairs. Staff of the hotel is mostly very young with keen to help others. There arranged a car rental for us with good price and they were always very helpful. Akali hotel has wifi connection from every room without any password. There are also 2 quite new PCs at the ground floor with a printer for guest usage - they are keep clear of any viruses and you can browse internet with Mozilla in Private Mode (nothing (passwords, history, cookies) will be stored at the computers). The pool is small (up to 1,5 m deep) but it's clean and tidy. Breakfasts were jolly good! We could choose from Original Cretan Food and Continental. The buffet was always full and there was at least one member of staff waiting with coffee jug to top up our cups. Location - it's not in the old town centre but it's about 10 minutes walk from there. Overall, the hotel deserves for 4 stars, however I am giving it a 5 stars because my experience was not as negative as other people's reviews. Very good value for money!

The hotel is bear to the Old town(it can be reached by feet) , the personnel is very kind and everything is brand new and clean , service is wonderful and breakfast is delicious, definitely a hotel to keep in consideration if you visit Crete , i’ll be back for sure .

Excellent services & location. Thank you Cleopatra, Anastasia, Nicos, Alexander & Rena. Everyone went out of their way to turn my stay an excellent experience. Clean rooms, personalized service, excellent guidance with a smile. We felt we were among our family.