Gouves Waterpark Holiday Resort

I can honestly say this was my worst holiday ever. Negatives The room we had was nothing like was advertised it was more like a prison block facing into other guests balconys. There was zero privacy. There were also bare electric wires showing in the room and on the balcony. We spent our first day trying to get moved but were only offered worse bottom floor rooms right on the busy pool where live music plays till 11pm right outside the rooms and block we were in. This was not an option due to having a young child. We were then told to try again the next day after spending most of our first day trying to get moved but were advised it would be a similar location so we said forget it. The sewage smell is awful especially under the dining room. We thought the tennis was free as it usually is in hotels and was advertised as included but they wanted £5 per racquet and that wasn't a deposit it was the cost. Pool was 3 euros a go and the kids amusements were 2 euros. The Sauna and steam room were 30 euros each which is appalling when you are a guest. There was no football area for the kids which was advertised. No playpark for bigger kids just a small set up for little tots. Not enough sunbeds. Had to chase to get minibar refilled. You can't even walk on the beach as the sunbeds are all packed together clearly for maximum profit. Positives The waterslides are fantastic and lifeguards are a credit to the hotel. Bar and lounge areas are lovely. Food was good but no variety for little ones or suitable deserts. Cleaners are brilliant they done a great job in our room and block. Hotel is definitely not even a 4* never mind a 5*

An honest review as a family of four travelling with grandparents. Pros: - Location, similar reviews say don’t bother with expensive taxis from reception, supermarkets and bars are a 10-12 minute walk max, follow signs for the beach from hotel then CENTER signs for the *****. - Staff were fantastic. For the most part. - Pizza and Gyros station really good. - Room was cleaned daily. - Entertainment geared more towards young children. - Baklava in the main restaurant doesn’t look that appealing but it tastes absolutely Devine, don’t let looks decive! - Coffee is really good. Cons: - I’m all about first impressions and on arrival the member of staff sorting our booking out seemed erratic, they were sorting our passports out, then went to do something unrelated to our booking, then started answering the phone then doing something else before returning to us whilst we tried to control two very excited young children, I am not kidding when I say our check in was prolonged by at least 20 minutes which was unnecessary had we been given full attention. - All inclusive soft drinks are local brands and not global, you must pay extra for branded drinks from supermarket. - The on-site supermarket is three times the price of local supermarkets on the *****. An example was we found these lovely banana biscuits at €4 but the supermarket on the ***** charged €1.40. The staff are lovely and gave our kids free toys at the supermarket onsite but it’s worth the 10 minute walk which we done a few times for confectionary. - The food quality in my opinion was suspect. Honestly it got better at the week went on, but the five out of seven days I found myself loading up on cake and sweets which made me feel sugar rushed. Kids really struggled as all meats are in sauce. - The queues. All inclusive should mean you rock up, get what you need and go. I found myself in 8-9 or even 10 people queue deep for ice creams, gyros or alcoholic drinks. This hotel is heavily over subscribed and even during main meals in the restraunt you are generally queuing for food. It’s not the 5 star all inclusive we are generally use to. And really surprised by the lack of facilities for the amount of guests staying. - Only one ice cream station that the freezer is open that much because demand is high, by the time you get your ice cream and walk back to your pool, it’s half melted. We compared this with a supermarket ice cream which made it back to the pool in tact, so concluded the demand was just too high for ice cream that the product didn’t get a chance to re freeze. Also by day 7 of our holiday, we had never tried the bubblegum ice cream as none left, and they had run out of strawberry, pistachio and cookies so over half of the selection was unavailable, I appreciate shortage may be outwith the hotels control, but contingency planning and alternative provision should have been made available when only 3 flavours available. (Chocolate, Banana and Vanilla) - if you have yo