Ariadne Beach in Malia

Was extremely looking forward to staying here as photos looked amazing.
Was rudely greeted by staff that just explained add on prices for things such as use of fridge €3 per day , air con €7 per day, hotel vat €11 etc. So paid the hotel vat and said we would consider the others once we viewed the room.
Got taken to a room opposite the road to the actual hotel where there was only 3 rooms in a small shack like place. We said we were unhappy with this room as was dark and dingy and far away from the pool and hotel.
Got taken to another complex to the side of the hotel which we were taken up a few flights of stairs in which we got offered no help in carrying out luggage and hand luggage as the lady rushed off to the next room and us trying to keep up with her. Again was far from the complex so I asked for a room within the main building so we could be near the pool and food etc. Then got taken to a room just off of reception which was the best they could offer and we had 2 single beds so had to push them together and rearrange the room for us being a couple. Also as we entered this room I watched the lady unplug the fridge. So we would have been paying €3 a day when we could just put the plug back in? I understand they will try and cover electrical costs but seeing this frustrated me. Also held the air con remote hostage until paying for that also in which we did in the end as the room was boiling hot as soon as we entered.
The room wasn’t very clean, tidy beds but dust and hair on the floor as well as the sink not even being wiped down.
At this point we thought this must get better and maybe we have just been unlucky...
We went to the pool in which we arrived around 3:30/4pm and was hungry from an early morning flight. We asked the bar for our food order and they said they can do chips or left over pizza that was cooked that morning as they close for food at 4pm in which there was no signs or anything to say this. A lot of the timings etc for breakfast, lunch & dinner we had to scout round for to find out ourselves as nothing was explained.
Our first dinner was ok not great but we was asked for our room number in which I told them it and then we ordered our drinks. We left when we had finished as thought it was just put on our room number and we would pay at the end of the day like a tab. One gentlemen came over and said he was trying to call for us and wave us down as we hadn’t paid. I explained that because he had asked for the room number we assumed that we didn’t pay right then. Pretty much then accused us of trying to get away with not paying. And made a comment about us being English which apparently has something to do with it.
The food every morning and night was pretty much the same, extremely average with most of it being overly salty. We had paid for half board we went out to eat a few nights so that we could eat something that we actually ENJOYED and not just eating for the sake of not having to pay anymore.
At 12 midday on the day we were leaving we got a knock on the door saying we need to be out now, in which was never informed or told at any point and nowhere on the booking either. Our transport wasn’t until 6:30pm. I asked the same lady on reception if we were able to have some time to get a shower and pack our bits quickly in which she said she needed the room. So I said we hadn’t packed anything yet as no one informed us, and she then allowed 30 minutes. Then a gentlemen at the reception said something to her (it was in a different language so we couldn’t understand) and then she said you can have until 1pm. I said that I wasn’t very happy that nothing was explained to us etc and that she told us and banged the door at 12. And she said uhhh sorry whilst not even looking at us and didn’t even show any remorse at all.
So we have had to then sit in the lobby area for 6 hours, whilst being able to see that no one is using the room and also the cleaners haven’t entered the room either. DO NOT RECOMMEND.