Capsis Hotel Thessaloniki

I recently stayed at this hotel and while the facilities were good and the overall experience could have been great, the attitude of the staff, especially the receptionist, completely ruined my vacation. The receptionist was consistently rude and unhelpful, making what should have been a relaxing stay feel stressful. It’s a shame because the hotel itself has potential, but the customer service is seriously lacking. I would only consider coming back if they make changes to their staff, as this was the worst part of my experience.

One of the worst hotels I’ve ever stayed in .. very cheep, and the pictures or the high rate on google or booking about this hotel, they are just a trap, I highly advise to not go into this trap and book a room in this hotel, the bathroom is below even standard, the WC is very normal, the washbasin, the bathtub, even be careful from insects as the washbasin and the bathtub have no waste cover, imagine the bathroom door is frosted glass where can’t get comfortable inside !!!
The rooms are very tight: they have no trash can, no tissue box, no water glass,
Normal AC not even central, small TV, they don’t run AC in the Corridors or the lobbies, they charge me $130 per night on august where it is not even worth $25,
The hotel is not even suitable for students,

Wi-Fi not working almost everywhere except for the hall. Room changed after 2 days for programmes works. Room quality can not be compared to other 4 stars hotels. Unasked check out. Missing items from the room. Receptionist polite and nice but not enough for a negative experience.

Positive : cleaning, breakfast, receptionists (except for one)

Negative : organisation, problem solving, room quality