8.6
Excellent
1 947 $
Book now

The Westin Excelsior, Hotel

🌍
Italy, Florence, Piazza Ognissanti 3
● Center: 770 m
☎ Phone: +39 055 27151Show
🧭 Coordinates
1669 EUR
The Westin Excelsior, Florence
Book now!

Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability on Trip.com
Deluxe Double Guest room
Deluxe Double Guest room
Wireless internet, air conditioning and minibar
Beds:
Deluxe Arno River view Double Guest room
Deluxe Arno River view Double Guest room
Air conditioning and private bathroom
Beds:
Premium Double Guest room
Premium Double Guest room
Wireless internet, air conditioning and minibar
Beds:
Penthouse Double Guest room
Penthouse Double Guest room
Air conditioning and private bathroom
Beds:
Classic Double Junior Suite
Classic Double Junior Suite
Private bathroom
Beds:
Panoramic Double Junior Suite
Panoramic Double Junior Suite
Private bathroom
Beds:
Belvedere Arno River view Double Suite
Belvedere Arno River view Double Suite
Private bathroom
Beds:
Presidential Arno River view Double Suite
Presidential Arno River view Double Suite
Private bathroom
Beds:
Grand Deluxe Arno River view Double Suite
Grand Deluxe Arno River view Double Suite
Private bathroom
Beds:
Premium Arno River view Double Guest room
Premium Arno River view Double Guest room
Air conditioning and private bathroom
Beds:
1 947 $
Arno River view Double Junior Suite
Arno River view Double Junior Suite
Private bathroom
Beds:
3 247 $

Description

The hotel is a stunning Renaissance Palace with cutting-edge interiors, perfectly in harmony with the unique features of the era. Offers elegant and comfortable accommodation and exceptional service to the Florentine tradition.

Location: on the banks of the river Arno in the historic Piazza Ognissanti in Florence, 900 m from Ponte Vecchio, next to the Church of Ognissanti, 500 m from the railway station of Santa Maria Novella and 10 km from Peretola airport.

Consists of one 5-storey building.

The hotel has 171 rooms.

Accommodation with Pets on request.

Check-in: from 15:00 Check-out: till 12:00

On the hotel territory: Parking fee, terrace, restaurant (diet menus on request), bar, currency exchange, Luggage storage, Laundry service/dry cleaning, meeting room, business center, Elevator, Breakfast room, Sala Caminetto

Attractions: fitness center, massage, Bicycle rental

For children: Babysitting on request, baby cot on request free of charge

Ideally situated near the historic Ponte Vecchio, this legendary retreat is deeply woven into the cultural and artistic fabric of Florence. With 171 exquisitely designed rooms and suites—many featuring private balconies and terraces—The Excelsior offers a refined sanctuary where heritage meets contemporary sophistication.Elevating the city’s social and culinary scene, COSIMO, the hotel’s rooftop bar and restaurant, invites guests to indulge in crafted cuisine and signature cocktails while taking in breathtaking 360° views of Florence’s storied landmarks and rolling Tuscan hills. Whether seeking intimate moments of reflection or vibrant gatherings, The Excelsior is where history, artistry, and modern luxury converge to create unforgettable experiences.

Hotel opened in 1855.

The distance to the nearest airport is 10 km.

Policies and conditions

  • Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Set menu Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are allowed on request Types of pets allowed: dogs
  • Service Animals: Service animals are allowed on request
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the Hotel: DinersClub, JSB, Visa, AmericanExpress, MasterCard, UnionPay
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
View on Trip.com 
Booking hotels at the best prices
official partner of
Trip.com

Services and facilities

General
  • Shopping on site
  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Express check-in/check-out
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • All Spaces Non-Smoking (public and private)
Rooms
  • Non-smoking rooms
  • Soundproof rooms
  • Room service
  • Family room
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Shower
  • Wardrobe/Closet
  • Bathrobe
  • Alarm clock
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Shoe shine
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Diet menu (on request)
  • Breakfast
  • Buffet breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
Internet
  • Free Wi-Fi
  • Internet access
Transfer
  • Car rental
  • Airport transportation
  • Transfer services
Languages Spoken
  • Spanish
  • German
  • English
  • Italian
  • French
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Bike rental
  • Nightclub
Parking
  • Parking
  • Parking nearby
Pool and beach
  • Spa tub
Business
  • Business center
  • Event facilities
  • Fax machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Tennis court
  • Fitness facilities
  • Gym
Beauty and wellness
  • Massage
  • First Aid Kit
Kids
  • Babysitting and childcare
  • Family/Kid Friendly
  • Kids' TV Networks
Pets
  • Pets allowed
Health and Safety Measures
  • Temperature control for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

Street view

Video: Hotel The Westin Excelsior Florence (Deluxe Kingsize) Hotel Inspector #hotelinspector

Map

Reviews

Cleanliness
Amenities
Location
Service
07.05.2025
It was wonderful to return to this stunning hotel, ideally set on the banks of the river Arno, just a 10 minute stroll from the Ponte Vecchio. The hotel is quiet, beautiful and the epitome of 5 star. The beds are sumptuous. We opted for a premium guest room with an Arno view, and felt it was definitely worth the extra cost. My only criticism is that the rooms lack a coffee machine, something that’s quite important to me. Unfortunately the roof top bar was closed on this visit but we have enjoyed that on a previous stay at the hotel. It did however give us the opportunity to try the elegant lobby bar. The gym in the basement has everything you need, and feels reasonably airy for a hotel gym. We would definitely return in the future!
09.01.2025
This is the premiere hotel in Florence. Better than any other! Great location, great rooms, fantastic service and staff. Over the past 18 years I have stayed close to 50 times and it never disappoints. Particularly fantastic are the Concierges and the Doormen. Always attentive and extremely welcoming, accomodating. Being in Florence is always Magical and the Excelsior just makes it better! Can’t wait to get back!
01.01.2025
The guest rooms are spacious; the pillows and linens remind me of home. The hotel is centrally located, no need for a taxi. The staff at Excelsior though is truly exceptional. They know us by name, remember activities from the previous day and ask about them the following day. We have loved our stay here and look forward to many returns.
31.12.2024
I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay
29.12.2024
During my stay, the hotel was undergoing a large-scale renovation. Half of the entrance was sealed, the lobby became smaller, and the rooftop restaurant with a view was closed. It looks like this project will take more than a year to complete.
09.11.2024
Was lucky enough to get a chance to stay at this historical property because of a work event we were organizing in Italy.

Due to my platinum status, I was upgraded to an Arno view room, and I must say everything about it was stunning. The room, the view and the little touches that the team has put into making our stay memorable.

Location wise it's perfect, since it's located in the middle of town. You can easily take a stroll around Florence, and there were lots of restaurants nearby. We had a few drinks at the bar and the service team were very friendly and efficient.

Breakfast was good as well, they had a small section of Asian food, which is quite rare in Europe.

All in all, it's a worth it place to stay if you could afford it. One of the better hotels in Florence.
20.08.2024
Truly a wonderful experience. One of the best locations and offerings Florence has. My wife and I visited while on our honeymoon for one night. Carolina at the front desk helped us with a breathtaking room overlooking the river. You could tell she enjoys her job and cares about how her guests enjoy the experience. Also Iacopo with concierge helped us plan an entire itinerary. He could tell my wife was concerned about limited time and helped with this without her even asking. Greatly appreciate the team at Westin!
17.08.2024
We had an amazing stay here in August. Service was top notch. Hotel was beautiful. Close to everything! As a platinum member of Marriott we were upgraded to a junior suite at check in which was appreciated.

My son has a severe egg allergy and the staff went above and beyond making sure everything was safe for him! Moreno, at breakfast, knew about his allergy before we even told him about needing extra care with our food. Talk about service!!!! He remembered our order each morning for my son - as they had to get food from the back kitchen to avoid cross contact. He was always so kind and helpful! We truly appreciated his service each day! We utilized room service a lot too and they were excellent - from the staff who took our order to the waiters who dropped off our food, everyone verified the food was without egg even without us asking.
The concierge was excellent as well helping to arrange tours for us.
We will recommend this hotel to anyone we know staying in Florence.
The service the staff delivered makes us want to come back to Florence just to stay here again! Thank you so much, Westin Excelsior!!
13.08.2024
What a beautiful hotel with river views (for some rooms). Perfectly located in the area of town that allows you to walk to many of the attractions. Service is of the utmost importance here and is noticeable. The bar here is highly recommended. They also have a rooftop bar!
20.07.2024
We stayed at this property 8 years ago and decided to do so again last week. Sometimes things are not as good the second time around but it wasn’t the case with this hotel. The staff was extraordinary…helpful beyond our expectations. The property in the middle of a renovation was pristine. Our room was terrific…large, open, and well appointed. The view of the Arno and surrounding area from our balcony was breathtaking. If I had a nit, it would be that our shower was only a tub with a shower curtain. Not what we expected at this property. That point aside, this is a fabulous hotel. It will certainly be included in the Luxury Collection after renovation. Spoil yourself and allow these professionals to host your next visit to Florence.
Share your experiences, help others make the right choice!
Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!

Frequently asked questions about The Westin Excelsior, Florence

How much does it cost to stay at ?

The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.

Which sights are located near ?

The nearest sights are: Basilica of Santa Maria Novella (370 m), Santa Trinita (430 m) and Basilica of San Lorenzo (690 m)

Which room categories are available in the ?

You can book Deluxe Double Guest room, Deluxe Arno River view Double Guest room, Premium Double Guest room, Premium Arno River view Double Guest room, Penthouse Double Guest room, Arno River view Double Junior Suite, Classic Double Junior Suite, Panoramic Double Junior Suite, Belvedere Arno River view Double Suite, Presidential Arno River view Double Suite, Grand Deluxe Arno River view Double Suite in the hotel. Please check room availability by choosing your dates

What are the check-in and check-out times at ?

Check-in at is possible from 15:00, check-out is until 12:00.

Are pets allowed at The Excelsior, a Luxury Collection Hotel, Florence?

Yes, pets are typically allowed at The Excelsior, a Luxury Collection Hotel, Florence, but it's always best to call ahead to confirm.

How to get from the closest airport to The Excelsior, a Luxury Collection Hotel, Florence?

The closest airport is Florence "Amerigo Vespucci" Airport, and it is about 21 mins from hotel by car (7.2 km).

What is the cancellation policy for The Excelsior, a Luxury Collection Hotel, Florence?

The cancellation policy for The Excelsior, a Luxury Collection Hotel, Florence varies depending on the type of room and booking conditions.

Wrong hotel description? Tell us.
X