Amari Phuket - SHA Extra Plus Hotel

Good location and beautiful views but the staff behaviour and the service for the charges taken were definitely not worth it. While some of the staff were polite several of the staff members need training regarding basic courtesy in dealing with guests, especially people at reception. Thinly veiled sarcastic and dismissive comments when the guests are making basic inquiries really ruins the mood. Also the amount of money we were charged was way too much for service, the size of the rooms and the general amenities provided compared to other hotels we've stayed in. Food could be better.

My experience at Amari Hotel was, unfortunately, one of the worst hotel stays I’ve ever had.

The problems began with a prolonged and unnecessarily complicated check-in process. While I understand there was an issue with our reservation, the solution offered was far from ideal and lacked flexibility or proper customer care.

The room size was shockingly small—far smaller than what one would expect for the price and rating of the hotel.

One of the most frustrating aspects was the shuttle club car service between the lobby and the rooms. The wait times were excessively long, and there was no clear or fair system in place to determine the order of service. On multiple occasions, we noticed that other families—often of different nationalities—were prioritized, even when we had arrived first. We raised these concerns with both the security personnel and the employee coordinating the transfers, but disappointingly, nothing was done, and no feedback or follow-up was provided.

The pools were extremely small, especially in comparison to similar hotels, and the breakfast was both limited in variety and poor in quality.

Frankly, I don’t understand the high ratings and recommendations this hotel receives. Aside from the convenient location, none of the services met our expectations.

Lastly, while the checkout process was relatively quick, it was not handled professionally. No one asked about our experience or if we enjoyed our stay, which felt dismissive and showed a lack of interest in guest satisfaction.

In summary, this stay was deeply disappointing, and I would not recommend this hotel to others. It is not worth the price

Pros : Indian food at breakfast is good. property is beautiful.

Cons : Staff is not welcoming to Indians. They tend to speak rudely without any reason. The property is not easily walkable to beach. Bathrooms are so tiny as if its for prison mates.

Considering they charge as five star, avoid this property. Go for Holiday inn, which is in middle of Patong beach and also local staff is not racist to Indians.

Only staff who was nice was Sophie (She is from Holland). Rest all local staff is hopeless.