Baan Yuree Resort & Spa - SHA Plus

I’m not sure who determines the star ratings for this hotel, but it definitely didn’t meet my expectations for a 4-star property. I accidentally booked 3 nights instead of 4 and was advised to book the extra night online. Unfortunately, the additional room type was different, requiring me to pay an extra 400 baht per night, making the total for the additional nights 1200 baht. Despite this, I was charged approximately 1750 baht. When I inquired about this discrepancy with the receptionist, he initially claimed there was no price list, then later consulted what appeared to be a price list. He mentioned that online rates might be cheaper and that prices fluctuate daily, but my calculations showed otherwise. While this might seem like a minor issue, it was the principle of the matter, and the receptionist seemed untrustworthy.

The room itself had a musty smell, suggesting it hadn't been cleaned in some time. There was a leak, and the corridor light was out. Although the maintenance team fixed these issues promptly the next day, they attempted to enter the room without notice, which was concerning. Thankfully, the door was locked, and they eventually knocked to let us know they were there.

The room was cleaned the next day, which improved the smell, but the bathroom lacked a shower curtain, making it difficult to wash without flooding the bathroom. The furniture was dirty and worn, and there were cockroaches in the reception area.

Breakfast was a hassle; we were told almost every morning that we were not on the list for free breakfast and had to pay. One restaurant staff member was particularly rude, and when the receptionist resolved the issue, she argued with him in the middle of the restaurant, which was very unprofessional. The following day, the same issue occurred with our breakfast. The food was mediocre with limited options.

The hotel’s location on a hill made transportation difficult, requiring us to walk up ourselves once, which was unpleasant. Overall, I wouldn’t choose to stay here again if I visited Thailand. However, I want to acknowledge that aside from the issues with pricing and a few unprofessional staff members, the rest of the staff were friendly and helpful.

Pathetic experience. Had a very bad service from the hotel staff. Right from the staff behaviour to the room service everything was super bad.
No hot water in the room.
Telephone service not working.
Towels were not changed even after requesting multiple times.

Wouldn’t recommend this hotel to anyone.

Do not book here.
Rooms smell like mould, there is mould in the showers, and dirty basin and mirror. They moved us to a different one after asking, and the power was faulty. The beds are rock hard also. Pool steps have slime on them which is also a safety hazard, and there is rubbish lying around everywhere. The pictures are VERY old. The swim up bar is not a bar anymore, they don't even have a bar, and you don't get your welcome drink as it states on the booking.
The service is dismissive and they just don't care. Wouldn't offer any real help, nor a partial or full refund. Nothing. Just deal with it attitude.
My friend and I had to take tbe loss, and book elsewhere.
Shows that people do not want to stay here as the 'resort' was empty also. I see why.
It's also located atop a very steep hill that no one wants to drive up without charging you stupid prices.

The pool is the best part of the hotel. The air conditioning in the room and the restaurant is a joke. Beds are ok if you like a rock hard bed. Oh well lesson learnt, never again

The hotel is okay ,but there are disadvantages to get to the hotel need to climb the "steep"hill ,and in the heat it is very hard,the hotel needs renovation,the room we got is not very stuffy,damp,look on the wall ,the safe did not work.And do not advise to go to Patong beach, dirty sea ,beach and a lot of people.Better Karon or kata.