The Charm Resort Phuket - SHA Certified

Coming back to this hotel for the second time felt like coming home. I rarely return to the same place twice — the world is big, and there’s always somewhere new to explore — but this hotel left such a lasting impression on my heart the first time, I knew I had to come back. And this time, it somehow felt even better.
From the moment I walked in, I was greeted not just with professionalism, but with recognition. The receptionist remembered me from my previous visit and welcomed me with a smile that felt like a friend’s. That small gesture alone already made my journey worthwhile.
This hotel is more than just a place to sleep. It’s a sanctuary. The rooms are impeccable — clean, elegant, and so thoughtfully designed. Every little detail, from the scent in the hallway to the comfort of the pillows, speaks of care and intention. I stayed in the same room type as before, and it was exactly as I remembered: calm, cozy, and perfect.
The staff — every single one of them — are the heart of this place. Their kindness goes beyond the job. One evening, my wife wasn’t feeling well, and without us even asking, someone brought us warm tea and extra towels with a soft “Just in case this helps.” That moment alone touched us deeply.
Breakfast in the morning was another reminder of why I returned. Fresh, flavorful, and served with heart. The staff even remembered my preferences from my last stay and offered them before I even asked.
It’s the little things that stay with you. A handwritten welcome note. A “safe travels” at checkout. The quiet music in the background. The warmth in every interaction. And above all — the feeling of being truly cared for.
This hotel has become more than just a stop on my journey. It’s a place I will continue to return to, because it gives me something few places can: peace, connection, and the rare feeling of being not just a guest, but a valued human being.

Thank you for welcoming me back. I look forward to visit number three.

We received a free upgrade, the place was clean and staff were welcoming and polite.

Customer service was helpful. The hot tub we had in the room didn't have any warm water due to some wiring issue. The service team came within 10 mins and made sure to resolve issues for our comfortable stay.

Rooms were cleaned daily. Beds were neat and tidy.

Superb hotel wit 5 star facilities n location

It was ok. I thought it would be closer to the beach

Our room is a one bedroom plus a living/dining room, small kitchenette, and two balconies.  Location is just a short walk away from Patong beach.  Since the hotel is not right on the busy street, it is quiet at night.   In terms of breakfast, you can find a lot of yummy foods, it also serves a good selection of tropical fruits.

We stayed here for 10 days and had the best time. The staff were really friendly and even left a cake in the fridge because it was my birthday. On one occassion, our A/C stopped working and they sent someone to fix it within 30 minutes. I really enjoyed the rooftop pool and bar, the gym was also decently equipped. The location is also perfectly position; it was quiet but just a short walk to restaurants, the beach, and shopping centre. Upgrading to a room with your own spa is 100% worth it as well.

Amazing hotel
Service is top
Close to beach only 2 mints walk
Friendly staff