The Charm Resort Phuket - SHA Certified

The value for money is 5/10.

I stayed in a pool access suite, which felt almost like having a private pool shared with other rooms, so that was nice. However, the entrance to the room was quite dark, and there wasn't enough light inside. The furniture and the sofa looked old.

The bed and pillows were okay, and the bathroom was spacious. Unfortunately, the shower was terrible. It took a long time for the hot water to start, and when it did, it became too hot too quickly. Adjusting to a colder temperature didn’t help either, as there was no comfortable middle ground; it was either too hot or too cold. You basically have a 10-second window to shower before needing to wait for another round of water temperature adjustment.

I asked for extra towels for two days in a row, but I didn’t receive them until I physically approached the cleaning staff and took the towels myself.

If I had been paying $100 per night, I would have been satisfied. However, at $250 per night, I expected much better value.

The breakfast was good , and the hotel is located right on Patong Beach, which is a fantastic spot!

The hotel is centrally located, making it convenient for accessing nearby attractions.

The rooms are reasonably sized and adequately maintained.

Unfortunately, the hotel is not child-friendly, and the staff appeared impatient and unsupportive towards families and children.
The rooms do not offer sea views, which might be disappointing for those expecting a scenic experience.

Overall, the hotel is suitable for adults seeking a convenient location but is less ideal for families traveling with children.

The Hotel has four Buildings. I chose to stay in a Junior Suite because we stayed more than a week. The problem we faced was that the closets and drawers were so small they couldn't fit two people's clothes. The supervisor upgraded us to two bedrooms, and it was okay. However, they need to do some maintenance, especially in the bathrooms. The beach is within walking distance, and the food is good. The swimming pool is very small at one of the buildings

For the price you would really expect the showers not to be clogged and the rooms to be a bit soundproof. You hear kids running and playing football in the hallway from inside your room. The room is nice, so is the pool. Sauna was out of order and so was one of 3 machines in the fitness room, which didn't have much equipment as it is. I paid over 4000 baht a night for 2 nights and it was an underwhelming experience.