The Kee Resort & Spa

The Kee Resort was once my favorite and only place I wanted to stay in Phuket, we came so many times that all the staff knew our names and we knew most of the staff by name. Attention to detail was exceptional from having our names on the TV when we arrived and cleaning staff never forgetting to put water in the room and extra towels supplied in the bathroom. Staff were always smiling and happy and would stop and chat with us, it was a wonderful experience and kept me coming back year after year. The pool bar staff were always happy and kept you entertained we even took some of them out after they finished work.

We just spent 2 nights at the Kee, only one of the original staff was present and most of the staff were not very happy very few smiling and happy. Cleaning staff forgot to replace the water. Over the years I have seen all the small details that made the experience enjoyable disappear from sugar being removed from the room, to less towels, to having to keep asking for more bacon at breakfast. Breakfast used to be one of the best in Patong. Its attention to detail that matters most and all these small details make the experience less enjoyable. We didn’t even bother to have breakfast at The Kee it was cheaper and better quality food to go out to the Coffee Club a few minutes walk down the road.

One of the most disappointing experience was the pool bar which used to be exciting and fun, now the excitement extends to Jenga and Connect Four.

We have already booked and paid for a few more days at the Kee this trip and normally I would be excited to be returning but now we are not that excited to return and I am wishing we hadn’t booked and paid for it already.

The hotel is not cheap and they are always busy I think because of the location. Management and owners are I think trying to maximize profit taking some examples from corporate hotels. Eg 1 less towel results in a saving of x dollars per month hence increasing profits accordingly. For me this is disappointing and not customer focused which I think every hotel should be. If you only make 90% of the profit this year that’s still profit. Corporate focused owners and business feel they have to increase profits every year and they can do this by cost cutting which includes removing some of the details and not employing and training staff better. The problems with the Kee now is not the staffs problem it’s a management issue and an owners issue if you share the profit with staff and train them better and keep good people and maintain customer focus you will reap the benefits and people like me won’t be compelled to write these types of reviews.

This will be our last trip to the Kee and I am a little sad about as we had so much fun there previously.

The Kee, I chose after an inconvenience with my other hotel.
Overall, it was an average experience, nothing too notable. Check-in was nice and smooth and the lady checking me in was amazing! So are all the boys helping with the luggage.
Service comes way down when it goes to anything room service.. they were snappy on the phone and not very nice.. so were all the room service deliverers.
Room was OK, nice and spacious with a great bathroom. But a bit old and needs a serious face-lift. View from the room of mine was blocked by the glass canopy extended from my balcony over whatever is below. And people were working on top of these a couple of feet away from my glass doors.
Location is terrific if you wanna be close to all the parties and the main street!