Miss Hotel & Spa

Never again at this hotel. We were initially given a room with electrical outlets hanging out of the wall and peeling wallpaper. Absolutely disgusting. We then insisted on a different room, which was "okay," but cleaning is a foreign concept. The room was only cleaned after we asked for it. The bathroom, toilet, dining table, etc., weren't cleaned once in the 5 days.

The only good thing was the location and the breakfast, but that was about it.

As a family, we wouldn't stay at this hotel again.

I recently stayed at Mrs Istanbul Hotel for 3 nights, traveling from England. While the hotel's location is ideal, with easy access to major attractions like the mosques, the Grand Bazaar, and nearby restaurants, the customer service left much to be desired.

I personally requested room service in person at the reception, expecting a quick response. However, despite waiting for a long time, no one arrived, which caused us to delay our plans since we needed the room cleaned. After waiting over 30 mins, I had to call again, and only then did someone show up, that too an hour after my follow up call! When I pointed out the delay, the cleaning staff gave me an unfriendly look, as if I was in the wrong, without any apology. This was highly unprofessional.

One of the cleaners, a lady without a hijab, was particularly rude and disrespectful, which made the situation even worse. Her attitude was unprofessional and showed a clear lack of customer service skills.

Having traveled all the way from England for a short 3-night stay, this experience really impacted our time at the hotel. I believe Miss Istanbul Hotel needs to urgently address the poor attitude and inefficiency of its room service staff. Unfortunately, due to this negative experience, I would not stay here again. Basic friendliness and respect would have gone a long way in improving the overall stay.