OYO 367 Eureka Hotel

Rooms needs lots of maintenance rusty curtain rods , broken furniture, roof has dark spots, bathroom has a lots of stains, drain was blocked and flooded the bathroom floor while 🚽 washer , Temperature control switch is very old and doesn't function properly.
Very close to airport and nearby metro. Nice staff.

Room too small, flusher is not working(toilet) and the room smells gross.
Toiletries were provided which is awesome just really wait that the flusher didnt work at all.

Disappointed with Receptionist's Rude Treatment and Lack of Explanation on Visitor Policy

Recently stayed at the Eureka Oyo hotel Dubai, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because our visitor is not included on our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. During our conversation via phone Mr, Salman threatened us that he will send security to our room and take my visitor outside the hotel like we did something wrong, It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.)

As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend.

Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff,

In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service staff to ensure that all guests are treated with the respect and courtesy they deserve.

If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering my feedback.

Very noisy hotel during night, we stayed for 3 nights, hotel has 2 clubs on 1st level and goes on all night. Smell of smoke is everywhere. Two of my friends been bitten by bed bugs, hygiene issues overall in this hotel. No towels were provided in rooms until we asked for them several times. The shower is mouldy. Not recommended

Worst experience I had been here. Room is not worth the price. Area is also so creepy and there is a lot of disturbance from the below floors due to night clubs they maintain. I wouldn't suggest for family for sure

The furniture is very old. The room is very small. The location is not bad, around hotel has many supermarkets and restaurants. The parking is very small and not free, about 20AED per day. I didn't like this hotel. Also, I recommend not living in this area.