Taj Exotica Resort & Spa, The Palm, in Dubai

We stayed at Taj Exotica Resort & Spa, The Palm, Dubai from Dec 21–25 as a family of four, and the experience was nothing short of flawless.

From the moment we checked in (despite it being peak season) to checkout, the service was impeccable. What truly stood out was Taj’s “stealth service” — the team was always one step ahead, proactively anticipating our needs so we never had to ask for anything. Everyone wore a genuine smile, and customer satisfaction was clearly at the heart of everything they did.
The rooms were spacious, spotless, and thoughtfully designed — perfect for a family with kids.

The upkeep, housekeeping, views, and overall comfort were outstanding. The grand lobby and beautifully decorated common areas, especially during Christmas, were simply stunning.

Dining was another highlight. From fine Indian dining to lavish breakfasts at Palm Kitchen, the food quality, variety, and service were exceptional, with great attention to Indian, Middle Eastern, and even gluten-free options.

Facilities like the pool, private beach, gym, and kids’ activity areas were all extremely well managed, with staff constantly ensuring guests were well taken care of.
Taj truly sets the gold standard for hospitality. The “Taj-ness” shines through in every detail. A flawless five-star experience — we will most definitely be back.

If I have to nitpick and pick one con, it would be the time it takes to drive outside the Palm and get to Dubai central district as it takes a while to drive through Cresent Rd.

We recently dined at the hotel- VARQ restaurant and had a truly pleasant experience. The dinner spread was excellent with a good variety of mouth watering dishes, great presentation and refreshing taste. Special appreciation and recognition for Chef Harshit Jain who served us with amazing dishes. He is a valuable asset to the hotel.

What really made the experience memorable, however, was the exceptional hospitality from the staff. A special appreciation to Mr. Arjun whose warm service, attentiveness, and genuine care added a personal touch to the evening.

Overall, it was a lovely dining experience, and the excellent service recommended for anyone looking to enjoy a comfortable dinner with great hospitality.

My mom and I had a fantastic stay here. The staff was amazing and very friendly and helpful. Our room was nice and had a wonderful view. Beach was very calm and clean.
Yoga each morning was also great. We tried all restaurants at the hotel and each of them were great. Cakes at the cafe were also very good.
Would definitely come back again.

My stay at Taj Exotica was truly unforgettable. The hotel combines an elegant atmosphere, exceptional service, and genuine care for its guests. Every detail — from the spacious rooms to the impressive facilities and beautifully designed surroundings — creates a unique sense of comfort and relaxation.

I would like to express my sincere gratitude to Prateek Barthwal, Assistant Front Office Manager. His professionalism, attentiveness, and warm attitude significantly enhanced my experience. He was always ready to help quickly and efficiently, with a smile and a genuine desire to make my stay as pleasant as possible.
Please make sure this feedback is shared with him — he truly deserves recognition.

I will gladly choose this hotel again for future trips and will enthusiastically recommend it to friends and colleagues.

Nishan – the perfect South Indian waiter

One of the most memorable parts of our stay at the Exotica Resort and Spa was being served by Nishan. As Hungarian–Romanian–Austrian citizens who have travelled and dined in many countries, we can confidently say that Nishan is one of the most professional and exceptional waiters we have ever met.

Nishan was perfect in every way:
– impeccable manners and elegance
– fast, precise and discreet service
– confident food and drink recommendations that matched our taste exactly
– genuine attention to every detail and a truly guest-focused attitude

What made the experience even more special was Nishan’s personality and energy.
He greeted us with a smile, was warm, respectful, and made us feel truly welcome. He didn’t just serve us — he created an experience, and that is the highest level of hospitality.

Nishan’s work is exemplary, rare, and deeply appreciated.
We are convinced that he is one of the greatest assets of the restaurant and the entire resort.

We sincerely recommend him to everyone, and we thank Nishan from the bottom of our hearts for the unforgettable experience!

Amazing Taj hospitality along with good food

Hotel facilities were excellent and the service throughout was impeccable. We really enjoyed the food as we are fans of Indian cuisine, as well as the other plentiful options at breakfast. The pool table and darts board in the roaring rabbit were slightly dated but still good fun. While the location itself was excellent, getting to and from the hotel was not straight forward when visiting other parts of Dubai; while the shuttles to the mall during the day are very useful you need a taxi to get back late at night which isn’t always practical. Perhaps the hotels on the palm could arrange a late night bus service.
Overall an absolutely incredible stay, with amazing hospitality and service throughout from absolutely all the staff. One of the nicest hotels we have stayed at and look forward to visiting again.

Very nice.
High level of Hospitality .

- Wish to add more letters basket in many places .

Thanks

Had an amazing stay at Taj Exotica! The property is stunning, the staff are super warm and attentive, and the food at Varq Restaurant was absolutely delicious. Our room was spacious, cozy and had the most beautiful pool and Sea view. Loved the spa and the peaceful vibe throughout. Perfect for a relaxing getaway. Highly recommended!