Hotel Triada in Sofia

I strongly advise against staying at this hotel if you're visiting Sofia. Despite claiming to be a welcoming establishment for international guests, the reality is far from it and utterly unacceptable. The breakfast was one of the worst I've ever had: a meager selection, poor quality, and served in a depressing dining area. To make matters worse, the tablecloths were constantly stained and rarely changed. But things took a turn for the absurd when I asked the night porter for a bottle of water at 9 PM, only to be told to drink from the bathroom tap. When I politely declined for hygiene reasons, he suggested I go to a self-service store 10 minutes away on foot - in -12°C weather. Unbelievable. This hotel's behavior is shameful and shows a complete lack of respect for its customers. I had hoped for a pleasant stay, but this was a nightmare.

I had tons of problems with my room, most of them were ok, but one was too much to bare.

The blackout window was getting out of the rails, the bathroom was flooded after every shower, but the worst one was finding a red stain on the pillow case after the room was cleaned.

The person in the reception treated as if it wasn't a big deal, THERE WAS “red stain” IN A "CLEAN" PILLOW CASE!

Unfortunately, no internet in my room. Hotel was aware for 5 days and the issue was not resolved during my stay. I also did not have access to gym or spa services. Spa never seemed to have staff, no workout classes were running. No access through the hotel to nearby gyms, either. I asked about this at check in as it was on the listing when I booked. No shampoo provided, just body soap/wash. During my stay, my water glass wasn’t replaced or cleaned (2 weeks). I don’t believe my sheets were, either. Bed was fitted with a top sheet tucked in only, no bottom sheet, and a light blanket. I wanted to like this hotel, but wouldn’t recommend it.