Vitosha Park Hotel

The staff is not willing to take responsibility, so we will not recomend this hotel. While cleaning the room the threw away the lids of the contact lenses box. No big deal IF instead of asking "can you prove it was us" they would simply send someone to get a new box. Probably a one dollar expense... Negative attitude is no way to treat customers...

Not bad service, but the language barrier was obvious. No one informed us about a card in the closet which we have to use for cleaning the room the opposite way a "do not disturb" sign works. Great breakfast and bar. Nice rooms but noicy crowds.

All-in-all, the experience was reasonable. But for several reasons I won't come back, and I won't recommend the place to others.

From an emotional point of view, this hotel is forgettable, lacking any charisma, and loosing points for cheapening out at certain building/decorative features (things that shouldn't happen in place with 4 stars).

The receptionist was a bit rude, got annoyed that we bothered her, and made us wait for almost half an hour, but good customer service was not something I was expecting specifically, so it won't affect the final rating so much.

The room I stayed in was one of the renovated ones, so the furniture was pretty nice (and I really liked the walk-in shower!). The mattress was comfy, and I hope the white sheets were clean for real. The aircon worked fine.

The room only had four lamps as light sources, on the walls, so everything was dim lit and not suitable for anything more than sleeping. The space was quite uncomfortable for doing work on a laptop, only a small improvised space under the TV as an option.

From the three rooms I've entered, all of them shared the humid/mold smell (let's assume that it's a feature).

The hotel losses points in terms of Wi-Fi. Most hotels don't invest in a proper network, but while I don't expect to find the ideal solution of an access point in every room, Vitosha Park really needs more access points in their cheap hallway setup. The connections don't really pass 4 mbps, have high latency, and are very sensible to traffic. Also, the network has no password, so its virtually unusuable by anyone that has sensible data (so you truly need to bring your own 4G/5G router and SIM card when staying at Vitosha Park).

The breakfast was appreciated for providing a large meal for our long days at work. But the items were quite limiting and on the affordable side if things. Most 3-star hotels (in Romania, for instance) have similar or way better breakfast options.