Kkaras Hotel in Ayia Napa

FULL OF COCKROACHES! STAY AWAY!
We booked because of the central location of the hotel. The prices were decent. We didn't have high expectations. The reception surprisingly looks good but the room was very outdated. Worse then expected. Additional bed had broken supports. Making funny noises in every small move. for more details See pictures. Until here, still acceptable.
After sunset, cockroaches are taking the control of the hotel. They are everywhere around the restaurant and the pool. Feeling Pity for people eating from there.🤮 I was just hoping we won't see cockroaches in our room. But that's impossible. They were literally roaming around the room. Killed some of them and threw on hotel corridor. No cleaning lady bothered cleaning the dead bugs from there for 2 days. While checking out they were there being eaten by ants.
They refuse to refund our money if we leave. The only solution they provided was bug spray. I took the spray and went near the pool where you can easily find cockroaches. I tested the spray but didn't have any effect on cockroaches. Second night was sleepless due to fear of cockroaches walking on my face. Checked as early as possible to get a proper sleep at the beach. Sleeping on a towel at the beach feels like 5 star after this terrible hotel.

I recently stayed at a hotel that promised a vibrant atmosphere and energetic vibes, but unfortunately, it didn’t quite match my expectations when it came to relaxation. If you're looking for a place where the party never stops, this might be your spot. However, if peace and quiet are what you need, this hotel may not be the best choice.

From the moment I checked in, it was clear that the hotel had a unique concept – music played continuously throughout the property. But, what seemed like an exciting idea at first quickly became overwhelming. The constant beats and loud tunes permeated every corner, from the lobby to the hallways, and most disturbingly, into the rooms.

The noise was unbearable, especially at night. It felt as if I was staying right next to a nightclub – in fact, it seemed like the party was happening just beside my bed. I could hear the bass thumping late into the night, making it impossible to get a good night’s sleep. Even with earplugs, the vibrations were hard to escape.

If you enjoy clubbing or being surrounded by non-stop music, this hotel might be a dream come true. The energy and atmosphere are definitely lively. However, if you're looking for a peaceful retreat or a place to unwind, be prepared to either join the party or accept that rest is not on the agenda.

In summary, this hotel is ideal for party-goers, but it’s not the right choice if you’re seeking tranquility or a restful environment. I left feeling more exhausted than refreshed, and I’m not sure I would return unless the noise situation was addressed.

I made a reservation at this hotel for rhe wrong dates. Instead of 15 sep i booked for 28 of september. I called them immediately to cancel and ask them to change the dates or refund and they were very rude on the phone and said, we cant do anything. What do u want me to do? That was their response. I then called booking and booking said that they cant do anything either because the hotel is woth another partner on booking.com. I called them immediately so there shouldnt be any excuses and rude attirude. Horrible staff. Avoid this place

*Absolutely Disgusting Experience*
I wish I could give zero stars. This hotel was an absolute nightmare from start to finish. The room was filthy—dust, dirty towels, stains, and actual bugs crawling around. To top it off, it was so noisy, I barely got any sleep. It’s like they didn’t even try to maintain the place. The staff was incredibly unprofessional and rude, offering no help when I brought up the issues. Completely misleading from what was advertised, and I feel totally ripped off. Save yourself the headache and avoid this place at all costs!

The guy that is working in the restaurant inside the hotel is a freaking idiot. We booked a deluxe room for our four, but when we came to check in, the lady at the reception said that we paid only for two people a room with the breakfast. However, we paid extra so we can all get a room with included breakfast.
When we came to breakfast this old freaking man said we paid only for two. We tried to explain to him that we paid extra yesterday for our four but then he started yelling at us like NO YOU DID NOT, ON MY PAPER IT’S ONLY TWO OF YOU. We called lady from the receptionist to check if everything is okay, but she also said YES WE PAID YESTERDAY FOR FOUR PEOPLE!! She said that to him but for him, this wasn’t enough until manager or someone on top called him. He was yelling at us all the time, the whole restaurant was looking at us. PS. WE ARE GIRLS!!!!
SO 0/100 FOR THE RESTAURANT IN THE HOTEL AND THIS OLD GUY THAT IS WORKING THERE. SO RUDE!!!
This has nothing with the hotel and the ladies at the reception, they were really nice to us.