Holiday Inn Berlin City-East Landsberger Allee in Berlin

Avoid if possible. The location is ok. The hotel facilities are not as advertised. The air-conditioning in the room did not work (from reading the reviews, this seems to be a general problem) and the room was like a sauna. You cannot even bring in outside air because when the window is open, all you hear are ambulances every two minutes. We called reservations the day before the booking to ask for an additional bed, despite this being confirmed, we arrived and there was no extra bed. When we went to speak to reception the initial response lacked any customer service orientation when we were basically told that reservations misinformed me and that because housekeeping had already left for the day, they could not help me. It was only when I told them that they need to find a solution, they told me they would try but couldn’t guarantee anything. They did eventually find me a bed but not without the hassle and just poor overall poor attitude. The call to reservations was recording in case someone from the hotel wants to follow up. Breakfast is basic and not worth the extra expense, better off getting breakfast at a cafe while enjoying Berlin. The restaurant was not open and breakfast was served conference style in the conference room so slightly chaotic.

AC did not work properly. No signs of hotel name anywhere. Good beds though. Four stars has been.