Steigenberger Hotel

Room lighting is good, room is clean! 
Staff is nice and kind! 
Very good stay experience

We had high hopes for our stay, but unfortunately, several issues impacted our comfort.

The shower was leaky and water went everywhere in the bathroom, there was no minibar in the room (despite it saying that there was), and we had to call multiple times about the black-out curtains—which were never fixed. They kept telling us someone would come but after the first person who couldn’t fix it, no one else showed.

As a result, the large glowing “Fraser Suites” sign from across the canal kept us up at night. The room was also uncomfortably hot, with no way to control the temperature, and there were no USB charging ports available, which felt outdated for a hotel in this class.

On the positive side, the room was super clean, otherwise nice, staff were kind and courteous throughout our stay. The concierge service was friendly, although not always very helpful—we were repeatedly told “Landungsbrücke 1” when asking about harbor rides, without clear directions on how to get there.

That said, we appreciated being able to stow our luggage before check-in and have it delivered to us later, and when we needed extra towels and tissues, they arrived promptly.

Overall, while the staff was lovely and eager to help, the lack of follow-through on the curtain issue made for a less-than-relaxing experience. We were compensated with chocolate and drinks to go at checkout for our inconvenience. I would’ve preferred a discount since we didn’t get much sleep.

A redeeming factor was definitely the complimentary breakfast. That was absolutely fabulous!

This is a beautiful hotel and a wonderful location… Is walking distance from a few different shops and restaurants. i heard really good things about a nearby Indian cuisine, but I digress the room was neat comfortable and the staff was very responsive. In fact I had a situation where I ran out of soap and upon letting the front desk know, they immediately sent some bottles up to me and also refilling my shower gel the following day the sauna here was another notable amenity that I would run back to on my next day. I will definitely recommend.

The location is very good, staffs are nice and friendly, room is good size and nice view from our room, breakfast is good ! I’ll come back stay again! Have all equipments we need and amenities!

Great location, very modern rooms and amazing breakfast buffet.

a) check-in time 400pm, even when rooms are available, not willing to give out around noon. Have to repeatedly ask.
b) computer system not flexible, if you have consecutive bookings, you have to check in multiple times, cannot ensure one can stay in the same room for multiple-consecutive bookings. Front desk is impatient /impolite in handling such requests. Inadequate front desk staff training.
c) otherwise, hotel in a very convenient location, clean, tiny, well maintained rooms.

Excellent in all aspects.  Location is the best in Hamburg, together with services and breakfast.  Room is big and very clean.

Best hotel in town/ service very good / breakfast and front desk good too