Hotel Antares

This hotel earned one star for a) giving us a room for 5 nights next to a construction zone without any warning and b) for its manager-owner’s behavior whose solution was to tell us to leave! See below for more details. I also recommend reading the manager’s responses to other reviews before making a decision about staying here (that’s if he doesn’t delete them after this one). I strongly recommend spending your money elsewhere.

I stayed in Hotel Antares for 5 nights while on a work trip in late October 2022. My employer made the reservation. My husband and I were given a noisy room next to a construction project that started around 7 am every morning including Saturday. The room and bed cover were too warm (a cover sheet would have been nice), so we had to leave our window cracked. You can imagine we didn’t get much sleep. And after my husband left an honest, well rounded (not scathing) review after day 2, the manager-owner stopped us at the reception to essentially tell my husband he had no right to leave a review. Isn’t Germany a free country??? He also told us the windows are sound proof—apparently the noise was our fault because we left the windows open—and that he couldn’t move us to another room because it was Sunday the next day (we were leaving on Monday). In the end, he suggested we leave if we don’t like it. Wow! Unfortunately, we had to stay because the room had already been paid by my employer. In my 20+ years of regular travel, this is by far one of the worst examples of customer service and professionalism I have encountered in the hospitality industry. Don’t take my word for it. Read his responses to low ratings to make a more informed decision about how this hotel is run.

Other information: the bathrooms are updated and rooms are clean. But the beds are not comfortable, and the furnishings are tired. The breakfast is just ok. The breakfast buffet is missing serving trays so you end up crouching into a pit to get your food. Small changes would go a long way in improving the guest experience.

The hotel is nice, good breakfast and in a good location. However, we had to cut short our stay here due to a public strike and they did not reimburse us for the last night. This is rather unforthcoming and not customer oriented. This is the reason for 2 stars only....
Down to 1 star following the hotel's reaction. They know full well that had we not left when we did, we would have gotten stuck for 2 more days at least due to the strike. From the hotel's point of view, this obviously would have been preferable....