Vista Sol Punta Cana Beach Resort & Spa - All Inclusive

Would I stay here again - no - PLEASE PLEASE PLEASE book else where! If you want to relax, these little annoying moments you will experience at Vista Sol turn a trip that was suppose to be relaxing into a complete headache & I couldn’t wait to be home.

This place would have been great if staff didn’t pick & choose what rules they wanted to implement, if they didn’t discriminate, if they spoke enough English to be able to communicate effectively w/ the guest and help and understand accordingly.

I’ve read through all the negative 2/3 star reviews & they an are ALL true!

But let’s start..
family vacation of over 20 people.

Room: Our room was outdated & our a/c didn’t work. We were in building 4 - that building seemed older. Asked for a crib & didn’t get one even after requesting so my husband & I had to get creative with our room set up for our baby

Food: Mid, hit or miss, no fine dining

They make up their own rules: I have a 15 month old who is over stimulated by eating around others, she throws tantrums and can cause a real disturbance, not to mention at times she’s a picky eater so I try to bring food to her. While on the sign it says thanks for not taking food out the cafeteria - it’s doesn’t state food in not allowed to come out of the buffet area.

I made my daughter a plate, and proceeded to walk out, and the hostess CAROLINA HERNADEZ said to me in broken English no food take out… I tried explaining my situation and due to her not knowing English we couldn’t truly get anywhere - when she noticed that I wasn’t going to budge because my child needed to eat she said this one time only today..

Next day, I don’t plan on getting in the pool, I had on a bra crop top and midi skirt, & shoes when I walked in - same hostess CAROLINA HERNANDEZ said no bikini allowed & that I had to leave- at this point I 100% feel targeted because I was not wearing a bikini top - I had on a full outfit… she threatened to call security in which I yelled please call security! She eventually walked away, I got my daughter food, & I proceed to go to guest services to complain - and that lady doesn’t speak English either. Again - can’t understand my grievance & said the other lady was in the right although they couldn’t show me any rules that explicitly say you cant come in dining with a crop top & midi skirt OR you can’t take food out. Mind you the whole week I’ve seen people with swim suits in the buffet area… it was not ok.

The pool area bar closes at 6pm no mention to when cut off is. It’s 5:50, we ask for a drink, “oh bar is closed” I ask well when is cut off, no response but “bar is closed” because they don’t speak English.

Another situation - I get in the pool with my daughter - life guard says oh children need a life jacket.. mind you same life guard didn’t mention that the day before when we were in the pool. It says in the rules “should” not need or must. & there were other kids in the pool with no floaters.

Next issue Staff are rude & don’t care about what’s going on with you.
97% of all workers do not speak enough English to perform their job duties. And it wasn’t ok, every guest I was crossing although they were from across the world they all spoke English. I thought I was the only one frustrated by this until I crossed a French couple in speaking in English to staff saying it was 10pm, and their room is still not cleaning and ready. Another guest had to stop and translate for the couple. It’s a huge problem here when you need help, and consideration. Spanish and English is a must.
Last scenario didn’t happen to me personally - but happened to a family member. While they were checking out they were told by guest services they couldn’t leave because they broke a mirror in their room. My family stated they had already notified them of everything that was broken in the room including the mirror and when it was time to leave tried to pin it on them - wouldn’t let them leave & was about to make them miss the shuttle to the airport to catch their flight.

We were 4 families, 11 people, and we all experienced these issues throughout our 1 week trip at Vista Sol. We have been to plenty all inclusive hotels in different countries and I will never understand how this hotel qualifies as a 4 star hotel. At best it falls somewhere between a 2 and 3. Absolutely atrocious, for the following reasons:

•AC sucks - all the rooms smell musty
•Buffet area has no AC, it is insanely hot and humid, ceiling fans that barely make any difference. And you are forced to sit in heat and humidity to eat your food while sweating. It's so unpleasant. Not to mention the food is sitting in heat all day, not even over ice. Major health hazard.
•No wifi anywhere, aside from the beach
•The shuttle never picked us up from the airport
•Food is atrocious, there is no FINE dining. Not a single restaurant, including the buffet, had good food.
• barely any chicken, mostly park throughout all dining
•Pools are dirty, ducks swimming and pooping in them
•It's not all inclusive, there are upcharges and extras you have to pay for, like using a security deposit box
•hotel nurses and medics are absolute thieves taking advantage of tourists in their most vulnerable state.
•The staff were all so unfriendly and unhelpful, unlike any other resorts we've been to.
•No shampoo or conditioner in showers
•Power went out multiple times every day, and it wasn't during a rainstorm.
• Water smelled like sulfur
•Our hotel room was never cleaned unless we asked them to clean it, and even then only the beds were made.
•none of the telephones in any room worked, if you wanted room service you had to walk all the way down to the lobby, which is pretty far no matter which tower you're in. Or if there was an emergency, how do you contact the front desk?
•blankets are not blankets, they're a tiny bit thicker than the sheets
•bugs in all rooms
•rooms are very dated, facilities worn down

Tries to be a party resort and family resort but fails at both. Rooms were incredibly moldy and unclean, I couldn’t be in my room for more than a hour before feeling sick, my shower had clumps of hair everywhere and the bed wasn’t made when I arrived. Everything was infested with wood mites. Club was shut down. Bar closes at 12, no food or snacks past 11. Resort exterior was small and attractive but all amenities were fairly busted. Some food was dangerous to eat, alcohol extremely watered down (way more than other resorts), red and white wine were rancid every single night. Restaurant food was sometimes much worse than buffet, sometimes delicious. Employees were either very friendly or straight up disrespectful. Only had two nights of decent entertainment, other nights was Super Bowl replays on giant screen or useless visuals. Beach was nice but small and crowded with vendors who harass you ever 5 min. Tries to market as a 3/4 star hotel but is 2 star at best. Did not get what we expected to pay for. Excursions, good company, and weather were the only reason we enjoyed our trip.

The resort is posting fake reviews with fake accounts to boost their rating. Be careful. Mold in all rooms, air conditioning and humidity control not working, bacteria in pool from ducks making people sick, food horrible and Cuba is actually better. That's saying something. Solicitors non stop at the beach and security just allows it to happen so you cannot even relax at the beach ever. They wake you up from napping. They don't clean your room even basic mopping of sand on the floor. Spend your well earned vacation somewhere that deserves you!!!!!