Riu Naiboa - All Inclusive

Our first interaction at check in was great ! Front desk staff was amazing especially ABEL. He is the only good thing about the hotel. He was always there to help and answer any questions as well as recommend the best restaurant and tours.
The hotel is very disappointing, rooms are outdated, bed is worn, filling was falling out of pillows: let’s not talk about the food,Very awful , had pizza and fruits for the whole week. No real entertainment In the days
Honestly don’t waste your money .

My 2 stars are generous.
I booked this hotel because it was 4 stars. Don't know where the 4 came from. But this is the lower of the Rui resorts.

There is NO ENGLISH on this resort, even the entertainment at night 😔. I've been to DR many many time at different resorts and this is clearly the WORST!

- The rooms were ok. AC didn't work. I was constantly sweating & it was on high.
- As the sun goes down, u dont want to be by the pool & keep your doors closed to avoid the mosquitoes
- there's only 1 pool for the resort. Which was often dirty. The towels smelled HORRIBLE, just bring ur own.
- The entertainment was good
- The beach is a HOT 🔥 🥵 10-13 mins walk
- The water was full of sea weeds, but people were still enjoying their money. Be aware of the hecklers!
- the food was a 3/10 just bland and basic. Bring your own hot sauce and anything to enhance the taste.
- There is NO HOT TABLE here, like other resorts u can get a hot bowl of pasta....nope dream on!
- the fish station, well Humm...if u like eating sushi u would love it not....u are eating raw fish!
- All the drinks were Diet because they didn't taste good....just bring the Pepsi from the room to dinner as a backup! Bring your own straws.

Lastly, this hotel is for the staff and there families and the workers.....cause all of us eating together.

I honestly couldn't wait to leave our last night I was so over it. We ate fries and rice n Plantain in honey the whole time.....I definitely lost some weight! Lol

* Got an ear infection too 😫

DON'T GO HERE IF YOU ARE PREGNANT!!!

Dirty EVERYWHERE, the cleanest bathroom in the whole place is the one on the lobby, cleaner than the one in my room. Food is disgusting, food is not labeled you don’t know what you’re eating, drinks machine rarely ever worked. Alcoholic drinks are disgusting, beach is about a 8min walk. Beach is dirty trash and full of seaweed, but that is pretty common in DR so no fault to Resort. Pool is full of sand. Rooms are outdated. AC is not cool, but manageable. Staff is nice and friendly.

hotel had bed bugs and the room was dirty, massive bug on my bed in the night I would wake up scratching my legs in the night the pool gave me a ear infection which made we go too hospital had to pay nearly 900 dollars to get meds and treatment. the entertainment was poor and mostly the same thing everynight food was dry always had flys over it the pool was all cut up also it was really dirty and manky only one bar open had to walk far too get to it one of the workers was really rude hes clapped when we left the hotel.

I’m curious about who’s writing these reviews, or the 5 stars without comment. Property is bad, I’m writing while in my hotel room. Towels smell bad, beds are uncomfortable, no food after hours unless you pay for some fries. We asked for a king sized bed and they gave us double.. when we finally changed rooms the roof was Leaking heavily so we had to go back to the first room.. and all they did was push the two beds together.. which would be fine if one wasn’t higher than the other. None of the sockets work, you have to jiggle or hold at a certain angle to get power. Front desk person was just bad, he booked us in without arm bands, when we went for breakfast the next morning we realized everyone had one and had to go through the process again. The food , o lord, I just stuck to soup. I’m actually happy I’m checking out soon. Worst hotel experience.

I would definitely not go back to Rui Naiboa. The people were great, food was amazing. However, the rooms were horrible. I was switched to two different rooms in one night. We went out that morning and when we came back that evening a pipe had burst in our room and they did not have the ordacity to call us or email us to let us know that there was an incident in our room (what is the purpose of requesting our personal information if you are not going to use it). Where is the privacy in this part. I understand they needed to go into the room but give us the benefit of the doubt to have someone in the room while our personal stuff was laying out in the room. Mind you the DO NOT DISTURB sign was on the door knob. They moved us to a second room. AC was not working and the room smelled like mold. Mind you several people had to be removed from theirs rooms because of the odor in their rooms and AC's not functioning well. They moved us to a 3rd room AC barely worked, outlets were not working at all. They had to have a technician come and fix the outlet. They had me wait because the first person in the front desk never called the technician and the supervisor had to get involved. The place was beautiful but will not go there again due to their poor judgement and some of their service was horrible. Not even an apology was given.

Rooms were not clean, the hallways were dirty, the a/c does not work. It is set to 77F the lowest reached temp I few rooms (not ours), wifi comes and goes and the swimming pool awfully dirty.
The food is ok but I had a natural juice served was rotten. And don’t loose the room key, they charge 20 bucks for it. Other than that it was ok

American family vacation review:
1. The place is extremely dated, and most of the photos on the website do not accurately depict the current state of the hotel.
2. BED BUGS!!!! We woke up with bed bug bites after the first night sleeping there. I ripped off all of the sheets, and saw that the mattresses were nasty! Stained and smelly! You could see the bug dirt in the seams.
3. The bed sheets were stained and smelled like mildew. The bath and pool towels smelled gross, dirty, etc. The AC ran so loud it kept you up all night.
4. I would not recommend this hotel if you do not speak Spanish. The front desk people spoke some English, but all of the staff spoke Spanish, so it was difficult to communicate with them. All of the guests also spoke Spanish as well, so we were not able to talk to/have conversations with other people staying there.
5. The food is questionable. We didn't know what 80% of the items in the buffet were, and nothing was labeled. Again, when we asked, no one understood us, so we couldn't find out what anything was. Not food allergy friendly. I have Celiac disease, so I'm gluten free. Trying to communicate & explain that was a nightmare. No one understood what I was asking or knew what I was talking about. Needless to say I got sick after the first meal even though I ate things that looked plain. After that I stuck to raw veggies, fruit, white rice, and plain French fries for the entire trip. The fruit and veg wasn't even that great, everything was hard and tasteless, except for the mangos and bananas.
6. The bar didn't open until 6pm. Why???? I never ended up going. They did have a small bar by the pool but the drinks all came from those frozen slushie machines. They were barely frozen and and had no taste. The wine they served (white & rose) was room temperature. The alcohol was terrible.
5. The first night we were there the power went out. Two days later the plumbing stopped working in the bathroom. Both issues were fixed timely.
6. There was a water park, but it was shut down for a few days and also closed at 5pm.
7. My son was very bored. I was very bored. There is nothing to do there, and you can only go into the pool so many times.
8. I asked the front desk about excursions like zip lining, jet skis, etc. and was told there wasn't anything like that.
9. I saw signs for a night party and casino, but since it was a family vacation, we did not go there. I believe the sign said 18 & over anyway.
10. The only positive was the staff was extremely nice.

Overall, I would NOT recommend - Bed bugs, smelly, dirty, food is nasty, nothing to do.