King Tut Aqua Park Beach Resort

The hotel isn't luxurious and we didn't expect it to be a 5 star lux hotel obv, we had read the reviews, however, we didn't think that it would be this bad especially for a hotel that is ascending to 4 stars.

We paid a lot of money to our agency and we were lured into this hotel, saying that we will be given a nice family room, sphinx and king tut are the same, it's very clean etc.

I want to start with the good stuff.

I don't have complaints about the food, it was decent, although we were given nearly the same things everyday, it was okay for a nearly 4 star hotel. indeed, the fact is, especially the desserts were super delicious.

The animation team at nights did their job perfectly, it was an escape from our depression in the hotel, special Thanks to their team, Maksimo and the others, you never failed to make us laugh, great job!!

The sea was pretty near and it was nice, we also didn't have to walk a lot to get to the city's central mall. The location of the hotel is comfortable.

And also SPECIAL SPECIAL SPECIALLLL THANKS TO MS. MAYA. she helped us a lot during our stay, she changed our room from king tut to sphinx. If we hadn't met her, we would be rotting away on our holiday in a not so clean room. THANK YOU. She is so Kind. She didn't hesitate to help us at all. We were blessed by her kind a bright aura, truly, thanks a lot.

And so Here are the stuff that need to be improved.

When we first arrived, things seemed to be okay from the first glance, it "looked" clean, it felt okay. Then, we went to reception to check in. The guy working in the reception was a bit unmannered, he complained about the customers and cursed people, including his job for countless times in Arabic, and he, in fact, hadn't realised that we knew Arabic.

We were then given our room keys in king tut and headed there. Once we opened the door, it was a nightmare. The smell was horrible, the bed sheets were dirty, and probably hadn't been washed for the past 10 decades, there were stains all over the bed sheets. S t a i n s... The furniture was also old. Since There are 3 members in our family, we needed one more bed for me. They had given us a room, suited For only 2 people. They said the bed would be adjusted. They brought the bed. It was another nightmare. I don't want to describe how unhigienic the room was.

We went back to reception and asked for another room, from the man who left not so great of an impression on us. He was literally angry at life itself and was getting his anger out on people. Anyways, we asked for a different room, he angrily gave us different keys, we went to see the room before confirming and signing for it, again, nothing changed, everything was the same except it was on a different floor.

We went back and asked for a cleaner room at least, with clean sheets. The man, annoyed from our complaint, gave us a room on the 3rd floor. He was was literally cursing us in Arabic, but he was looking to a different direction, as if he was saying something completely different and not connected to us at all. He also added that if we come to change the room again, we will have to pay more/extra to get a "better room".

Somehow we got used to our room and bought our own bed sheets.

Then, We went to eat, we looked at the plates, and they were not washed very well, previous generations' meals could be seen if one looked hard enough.

Not only this, We personally, unfortunately, tragically, saw how they washed the dishes without a soap. Just their hand went in + a bit water, that's it.

I mean yeah, you know, we were aware that it wasn't a 12 star hotel in a perfect condition, but at least there should be some basic hygiene and some things need to correspond to basic human needs. Besides the service was not so great, employees will not do their job, unless you pay them extra, unless you give them tips every single day.

Overall I believe that if some of the workers change, the hygiene and cleanliness improves, if everything is cleaned well, and maybe furniture gets replaced, it will be a decent solid 4 star hotel.

The hotel is located in a really nice place, the city mall is not that far away and it takes only 15 minutes by foot to get there. The hotel itself on the hand is very clean when you come in. Well organised and well designed. The rooms are just as any other hotel, perfectly normal. But most of the staff are not nice at all, they side eye you all the time, no communication skills at all, not helpful at all. They say they have money exchange at the reception, but refuse to exchange money. Most of them look like they are tired of living, tired of working and tired of seeing people and that’s not my problem at all, you chose this job, to work with people and no matter how bad of a day you have, you still have to put on a smile on your face if you want to welcome in new costumers and if you still want to get your salary. Yes, working with people can be challenging, you meet all types of people all the time, but that doesn’t mean you have to act like a total douchebag to the nice costumers, you profit from those people, you make a living out of those people. Out of all hotels I have stayed at, this one has the worst costumer service. I do not recommend this hotel for future trips and I give it a 3.5/10 rating.

Without animation team and their wonderful shows would probably low review than this. The food was not that nice tasteless juice and restaurant staff need to smile more instead of flirting with young Russians.
Breakfast is good in the main lobby restaurant.
The hotel complex ( king Tut and Sphinx ) are exactly run by same management and one reception only no difference.
Seriously they need to work a lot for the food and the juices. Not to mention the tasteless pizza they are making.
Pool is ok and again animation team is the best.