Gran Hotel Bali

AVOID THIS HOTEL! WORST HOTEL TO EXIST! Staff are rude not helpful at all. I paid for all inclusive, the food is disgusting for the money you pay. The drinks are NOT included in the all inclusive, so you have to pay separately. In the reception they tell you that if you upgrade £14 to a premium all inclusive you will get all drinks you want for 24hrs which is a lie. We upgraded and still had to pay for cocktails!!!!! Bar staff are extremely rude, even got told “ I don’t care what you want” and some bar staff don’t even speak English. Do not come to this hotel as you will be disappointed.

I had a disappointing experience at the Bali Hotel in Benidorm. The front desk staff was extremely rude and unprofessional. I sat for 45 minutes waiting for my camera card to be replaced because it had demagnetized. The receptionist pretended to write a paper all this time, and finally sent me to his colleague on the left, who solved the problem.
While we were waiting, we noticed an even worse situation: a small child was very sick and his parents requested a late check-out for the next day, having a flight in the evening. Their request was denied and they were forced to purchase a hotel room at full price. The child had vomited from the chlorine in the outdoor pool, which was not maintained.
On top of all that, the sofas in the lobby were very, very torn, which further adds to the bad impression of this hotel. The furniture of the hotel is very old and would need renovation.
At the outside bar by the pool, (Gonzales) I was charged 1 euro for 3 ice cubes. It doesn't seem normal to me that, in a hotel with such a reputation, you should be charged for ice as long as you drink.
The furniture in the rooms is very old and the cleanliness is superficial with a lot of dust.
The beach is far and there are many slopes to climb, which can be difficult for people with mobility difficulties.
At the dining room, the card is presented at the entrance and at the exit, so you are checked twice and you will lose a lot of time from your vacation, sometimes even 20 minutes until you leave the restaurant. A plus of this hotel is the diversified food
In the elevator you felt like you were in a sauna without any ventilation and you have to be mentally prepared for a climb to a higher level
execrable internet speed it doesn't even exist
practically. those traveling in roaming say goodbye to the internet. after the first few minutes of connection you will be kicked out
Total disappointment!