Axor Feria Mini-hotel

We decided to stay here for three nights and the only good thing about the hotel was that the rooms were clean but not worth the money you pay for. The receptionists were not very friendly nor were they helpful when they were asked questions. When we asked for plates and utensils they make you pay 2 euros per person for a small paper cocktail plate and wooden utensils which is the dumbest thing I’ve ever heard. The location was not bad as they were close to the airport and about 15-20 minutes from the main city of Madrid. That’s about as good as this hotel gets. Did not enjoy my stay at all and not worth the money.

This is not a 4 star hotel. It’s barely 2 stars. Hotel is dated and unsanitary. I arrived to stained pillows and sheets. Idk how housekeeping missed that. When I addressed the issue with Paula Roman, I was told “the hotel is old.”

This hotel is comparable to a days inn, motel 6, and maybe a Holiday Inn in the US.

Only 2 stars because non smoking room smelled extremely like smoke and it seemed to be the case with the other rooms as well as the hallways smelled like there are smokers .... this may very well be a Spanish thing since smoking is still so common here. But it was very off putting and for the price ($170/night for a single) you expect a room with no smell.
The bed was comfortable and bedding was soft and room was very clean and felt luxurious. Spacious walk-in shower with great water pressure. Appreciated the rain showerhead as well as the handheld.
It was relatively loud at night.
No usb outlets to charge devices... just one outlet for European plug.
The free airport shuttle (every 30 min) was helpful. It's takes about 20 to 30 minutes to get to and from the airport depending on the time you use it.

Horrible service. We arrived and waited for the hotel shuttle at the appropriate spot. We called the hotel immediately in case we had to request it. We were told it comes every 25-30 minutes. We were offered no status as to where it was. We waited nearly and hour and finally took a taxi for a 5 minute ride. Which, surprise to us, was minimum 33 euro. We took up the issue with the front desk, as we waited more than enough for a shuttle which is priced into the rate. The manager would not come out from the back to address us and would only offer free breakfast that we could not even use given an early morning flight out. Given hotel is close to the airport and taxi rates, I would avoid this hotel at all costs if you don’t want to waste your time waiting for a shuttle that never comes then be out quite a bit of money.

Stayed here for one night during a layover, and the experience was average at best. The room itself was decent, though it had a terrible view overlooking an empty lot and a construction site. The hotel is about a 10-minute walk from a large shopping mall, but there's little else of interest in the surrounding area.

We ordered from the kids' menu for lunch, and the food quality was disappointing—except for the chocolate cake, which was the only highlight.

The biggest issue came with the morning shuttle service. We had pre-booked a shuttle to Terminal 1 for 6:00 AM the day before. However, the driver, Monica, refused to take us to Terminal 1. Instead, she argued with us, insisting we were on the wrong shuttle, and dropped us off near a bus that circled the airport. Traveling with two kids and a lot of luggage, this was extremely inconvenient. When we insisted that she take us from Terminal 4 to Terminal 1, she told us to get off the shuttle and even cursed at us in Spanish. Her behavior was entirely unprofessional and not suited for someone in customer service. Overall, this was a very negative experience.