Rafaelhoteles Atocha in Madrid

The hotel's comfort and the staff's hospitality made us feel right at home. We're leaving in awe. We'd like to emphasize the excellent service from the staff and especially Mr. Fernando, the restoration expert, a true professional, but above all, the best person. The most attentive and helpful service you've ever received. This review has been approved by two girls, ages 12 and 14. Thank you again, Fernando.

I’ve traveled to Madrid three times, and this is my go-to hotel. It’s super close to the train station. I always book the junior suite — the room is big and comfortable, especially the bathroom. I really like the large hot tub. The staff are always friendly, and the AC works great, unlike some hotels in Malaga where the AC is a joke.

Landed in Madrid at 8 AM. After collecting my bags, I arrived at the hotel around 9:30 AM, and they kindly allowed us to check in early. The hotel's design is modern and stylish, yet maintains a clean and simple aesthetic. It's within walking distance of the train station. Due to needing an extra bed, the nightly rate was around 1000+. Retiro Park is 3 km away, and an Uber costs about 7-8 Euros.

The room was a bit dated. There aren't many dining or entertainment options nearby, and even Retiro Park is quite a walk. Its sole advantage is its proximity to the train station, allowing you to walk there comfortably with your luggage. I wouldn't recommend it unless you're just looking for an overnight transit. Overall, it offers poor value for money.

The breakfast buffet offered a somewhat limited variety of food compared to other 4-star hotels. For example, the only egg option was scrambled eggs, and some were a bit overcooked. However, the fruit selection was good, though it was surprising there were no bananas.

Upon entering the room, it took me a while to locate a power outlet; clearer instructions on their placement would be very helpful.

On the positive side, the location is quite convenient, being just an 8-10 minute walk from both the train station and the metro.

The room wasn't huge, but it was perfectly adequate. The three single beds we requested were prepared for us as expected. During our three-day stay, housekeeping didn't result in any missing items, but their service only included making the beds and emptying the bins. It would have been greatly appreciated if they had vacuumed the hair and dust from the floor. The bathroom and room weren't spotlessly clean; I even felt the need to wipe down some surfaces myself.

There was a slim mini-fridge in the wardrobe. While it couldn't hold much, it was handy for storing refrigerated items like cheese, milk, and ham.

The hotel's basic facilities were good. There's also a public restroom in the ground floor lobby, and its sink area was notably clean. The only minor drawback was the location. Although it appeared to be right next to Atocha train station on the map, it actually took 10-15 minutes to walk there, which felt even longer when carrying luggage and being unfamiliar with the route.

Overall, despite the location, I'd recommend booking this hotel as it offers good value for money.