Hotel Best Osuna

We stayed one night for a concert. It was a bit far, but there was a bus stop three minutes away. We got a deal and it worked out pretty well.
Recommended. The staff was very friendly.

The double room is spacious, the hot water response is fast, the environment is good, there is a garden outside the house, but the service is average.

We really liked the hotel. The rooms were very large, with a spacious bathroom with a bathtub.
The breakfast buffet was varied and extensive, and you could order an omelet or freshly made bacon. The capsule coffee machine was delicious, and there were three types of juice to choose from.
We would stay again.

Nice place

We arrived at the hotel on a hot afternoon, eager to check in and start our stay. Unfortunately, our experience at the front desk was far from welcoming. The front desk attendant, a middle-aged bald man, barely acknowledged us when we greeted him. It was only after we took the initiative to speak that he slowly looked up. After providing him with our passport numbers, he claimed he couldn't find our reservation and rudely questioned whether we were sure we were staying at this hotel.

At that point, we realized there might have been a mistake between the booking platform and the hotel. We tried to ask some questions to clarify the situation, but the attendant repeatedly insisted that there was no reservation and became increasingly impatient. Despite the fact that the lobby was empty and we were the only guests there, he kept repeating that he didn't have time to assist us.

When the booking platform attempted to communicate with him directly to confirm the reservation, he was equally uncooperative. He refused to check the reservation again and displayed no willingness to help. When we inquired whether we could make a new booking on the spot, he stated that it was only possible to book online and that payment could not be made directly at the hotel.

As a non-native English speaker, I understand that my communication might not have been flawless, but I used simple English to ask if we could pay for the room on-site. Shockingly, he claimed not to understand what I was saying at first. Throughout the entire interaction, we remained calm and polite, but the attendant was consistently rude, impatient, and seemed entirely uninterested in helping us.

For a four-star hotel, I expect the front desk staff to be friendly, patient, and solution-oriented. Unfortunately, this was not the case. Thankfully, the booking platform compensated us and helped us find another hotel, but the experience left a very negative impression.

I strongly urge the hotel management to review the quality of their customer service, especially at the front desk. A warm and helpful reception is crucial in the hospitality industry, and our experience was far from it.

Very clean and close to airport, the pool is big and nice. Had a good time.

Of course, with a car, parked just outside the hotel, everything is closer and at hand (airport, distances,...) but the hotel is clean, well organised, plenty of staff, beautiful, big enough, clean swimming-pool, (schedule a bit tight in the afternoon - bath not possible after 19.00), and... a wonderful buffet!!