Hotel Meninas in Madrid

The room was too small, at most 13 square meters, not the 20 square meters shown. We couldn't even open our suitcases, so we recommended leaving. We originally planned to stay for two nights, but our request to change rooms was denied, and our request to leave early was also denied. We had no choice but to give up our second night and look for another place.

Very concerning and most disappointing hotel experience in recent memory. The sheets are dirty, the towels are dirty, the AC can only be set as low as 22C (72F), changing the room AC temperature requires calling the front desk, furniture is dirty, mold in the bathroom, and the shower head is damaged so it drips much of the water in a way that makes it unpleasant and inefficient to use. Additionally, the beds were made up as two twins instead of one single bed, which was a huge miss considering this was not communicated during booking, nor when we spoke with the hotel by phone in advance of our arrival.

The greenwashing also deserves its own mention here: the reason given when the front desk declined the request to lower our room temperature was "to help the environment", as if having trouble sleeping in warm rooms means I don't support protecting the environment.

So far the staff have been very dismissive of our concerns. Clearly there is a significant lack of attention to detail here. We are paying way too much for what we're getting and I have no desire to return here again.