Vincci Soho

If you need WiFi for work, don’t even bother. The WiFi is awful, and will cut out for 10 minutes at a time about every 20-30 minutes, making it impossible to do any consistent work.

I have two devices, both mobile and laptop - the phone is a brand new iPhone 16, so it is not an issue with my devices as the front desk suggested.

I’ve been here for 3 days and it has not gotten better. If I didn’t prepay I would definitely have moved to a different hotel.

I’m willing to remove this review if the hotel makes it right for me.

Terrible Experience – Double Charged and No Refund!

I stayed at Hotel Vincci Soho Madrid and had an awful experience. We were charged TWICE the amount for our stay, apparently as part of their policy, with the promise that we’d get the money refunded after checkout. It’s now been 3 days since we left, and we still haven’t received the refund.

When I called the hotel to resolve the issue, I spoke with a staff member named Patricia, who refused to give me her last name. She was incredibly rude and dismissive, insisting that it was my responsibility to contact my bank, even though the issue was clearly on their end. Her attitude made me feel like the whole situation was my problem, not theirs.

While the hotel might look nice and professional, this experience has been nothing but a nightmare. Beware—this feels like a scam! Avoid this hotel unless you want to deal with double charges and rude service!

This hotel was bad from the start, booked 1 night to celebrate an anniversary with my girlfriend, Wrote the hotel that we come for this occasion and she might arrive earlier than me.
She did arrive an hour earlier but since I only had the reference number from the website I booked and it didn't fit to their number they couldn't check her in so she had to wait, of course they didn't think about checking with the website, do something extra or god forbid at least offer her some drink while she wait.
Than of course instead of trying to improve our bad start they gave us a dark room with mould in the shower and 2 separate beds attached (though booking was for 1 double bed and they had several better rooms available). Madrid tap water are safe to drink but they didn't leave a bottle and glasses to use, they do leave 2 small bottles of mineral waters in the minibar but from some reason only 1 is for free for 2 people...
Also no decent cups, only cheap 1 time use cups , but the tea bags quality is so low that I didn't even needed it, did ask them if possible to get decent tea bags but of course...nothing...
Location itself is great and maybe its OK for a business trip but I wouldn't return again even for free.
They had so many opportunities to improve our staying but just seems like they preferred to ignore.
Lobby and bar seems decent, didn't try the breakfast