Caramel Grecotel Boutique Resort

This is the second year in a row I’ve sent my wife, daughter, and mother-in-law to Grecotel Caramel, and once again – they came back absolutely thrilled! This place is a rare gem that combines luxury, comfort, and genuine care. A huge thank you to the entire hotel staff – their warmth and professionalism make all the difference. A special mention to Maria and Alexander, the hotel managers – their attention to detail, kindness, and constant support are truly exceptional. They anticipate every need and go above and beyond to make sure everything is perfect. Our little daughter adores this place – everything is thoughtfully tailored for children. And both my wife and mother-in-law were able to fully relax and recharge, enjoying the beautiful surroundings, the sea, and the impeccable service. Thank you, Grecotel Caramel, for creating such a magical experience for my family. We’re already planning next year’s trip!

This place is just a perfection ! Everything here is amazing 😍😍😍 We came here already a second time and we hope to come back as soon as possible ! Staff , hotel, room , food , pool, beach here are OMG - the best of the best ! Big big love and see you soon ❤️❤️❤️

This property has completely redefined what 5-star hospitality means to me. We stayed for 4 nights and it was so relaxing, we didn’t even feel the need to step out and explore the rest of Crete. There are a few things that make this place quite unique but top of the list has to be the level of personalization. The staff appear to know the names of all the guests and remember minor details, which is quite remarkable in a resort of this size. While the property feels spacious and luxurious, none of the common areas ever felt crowded. There were no lines for breakfast, no rush to reserve pool-side seats, no queue at check-in or out. The food was incredible. Fresh, bursting with flavour, with a completely new selection everyday. I've travelled extensively, and I can confidently say this was the best breakfast and dinner buffet I’ve come across. The beach is sandy (rare in Europe!) and there is plenty of seating. There is one large swimming pool with ample seating. While the cleanliness of the pool wasn’t always at the same spotless level as the rest of the property, it did not detract from the overall experience. Rooms were immaculate, with spacious bathrooms and large shower cubicles. Evenings were rounded off with live music until 10pm, a lovely way to end the day. For those with kids, a spacious play area called Grecoland offers plenty of activities until late. There is also a super convenient mini-supermarket right opposite the hotel where you can pick up milk, water, beach toys, and other essentials. What truly elevates this place is the exceptional and personalized service. Special thanks to Ioanna for the warm welcome and daily check-ins, and Alexandros, who made it his personal mission to ensure we had a great stay. Kudos also to Rafaela (meal service), Kostas and Stelios at the concierge desk, Dimitra at check-in, and Maria at Grecoland, all of whom were always so cheerful and helpful. The staff also went out of their way to surprise my wife on her birthday with a small celebration. The resort is at the mid-point between Heraklion and Chania airports. Heraklion is just over an hour away, with taxis costing €92 if booked locally. Booking through the hotel will cost you €125. This was the best hotel we've stayed at in Europe. Outstanding in every way.

Together with my wife i came to this elegant and beautiful hotel. The rooms are tastefully decorated and very well maintained. The service in the whole hotel is impeccable and with a warm and welcoming touch. You absolutely have to have dinner at the Fine Dining à la carte hotel restaurant close to the pool area. Food and wines are delicious! The Caramel Grecotel is an excellent choice if you come to the Island of Crete!

Amazing resort! Very friendly and professional staff The food is EXCELLENT Beautifully maintained landscape So grateful for the staff Eleni gave a great tour of the premises and was on standby to help us out Very kids friendly So many activities but the pool was the big winner!

At this wonderful place we were able to experience not only relaxation but also genuine hospitality. The excellent service, the warmth of the entire team and the fantastic food made our stay something very special. Every day was a little break from everyday life - with great attention to detail, culinary highlights and an ambience that invites you to feel good. We are leaving with many wonderful memories and are already looking forward to seeing you again.

Enjoyed a lovely relaxing break with family at Caramel. From start to finish, the staff couldn’t be more accommodating. Beautiful rooms, close by to the lovely town of Rethymno, Caramel is so peaceful! Their renowned Greek hospitality is second to none and the food and drink is 5 star - special thanks to Front of House Maria, for always going the extra mile. Thoroughly recommend for families and couples.

We arrived to this wonderful hotel fully expecting a 5 star experience and it delivered in every way! Location was superb. Staff were amazing. Food was fantastic. We were upgraded to a two story villa on the beach, which was a wonderful surprise. The pool is top notch and the aqua aerobics classes were super fun!

Awesome experience
Came as a big group, which is not always easy
The hotel and rooms were absolutely perfect, the staff is one you would want to have in every hotel you visit. Congratulate only one member wouldn’t be fair to all the others.
I definitely recommend