Oakwood Hotel Journeyhub Phuket - SHA Extra Plus

No Thai food, all Indian chefs, very average food.
Why come to Thailand to stay in an Indian dominated hotel.Rooms are tiled with slippery floors not suited for children. Dont be fooled by the photos. The pool is very small. If i could give it a half star, i would.The hotel doesn't seem to have adequate ventilation as the rooms are always damp with a smell. Poor food, poor service, and avoid this hotel. I asked the chef for soft boiled eggs for my son and was told they couldn't make one. The guests were very rude at breakfast, pushing and shoving you out of the way. I do have to say all of the Thai staff are very polite and as helpful as the hotel management allows them to be. We all
checked out 8 days early with no refund. Hotel staff admitted there was a problem with the ventilation, and the hotel is undergoing repair . We both ended up sick from the mouldy damp air.

During our stay at JourneyHub Phuket, we encountered several issues that significantly impacted our experience. The room had a persistent damp smell, likely due to an air conditioning unit that had not been cleaned or serviced in a while. This odor affected our clothing, even when kept in our luggage. When we reported this to housekeeping, their solution was to spray a deodorizer, which only masked the smell for 10-15 minutes.

The bathroom was notably dirty, with visible dirt marks in the grout between the tiles and around the glass panels going into the silicon. On our first night, we were not provided with a duvet and pillows, which was rectified after a call to reception. However, the general cleaning throughout our stay was poor, with housekeeping barely cleaning the room, often just mopping the floor and sweeping debris to one side.

On a positive note, the hotel lobby, reception area, and infinity pool were quite nice. The reception staff were welcoming and helpful. The breakfast, although repetitive, was tasty and included a variety of options such as rice, noodles, omelette, and daal curry, along with juices and tea/coffee. The hotel’s location is superb, being a 20-minute walk to Patong Beach, with a 7/11 less than 2 minutes away and various restaurants within a 15-minute walk.

In summary, while the hotel has some appealing features, the poor housekeeping and cleanliness issues, particularly in the rooms and bathrooms, significantly detract from the overall experience. Management needs to address these issues to improve guest satisfaction.

2 stars based on the reception staff, location and breakfast.

I recently stayed at this hotel, and my experience was far from satisfactory. Below are some key points regarding my stay:

1. **Service:** The service was below average. There was a noticeable lack of attention to guest needs, and the staff did not seem to make any effort to provide a high level of service.

2. **Cleanliness:** The cleanliness was extremely poor. Both the rooms and common areas were not maintained to an acceptable standard of hygiene.

3. **Reception and Flexibility:** There was no cooperation or flexibility from the reception staff. They were unhelpful and did not show any willingness to accommodate guest requests.

4. **Sound Insulation:** The rooms lacked sound insulation, making it nearly impossible to sleep peacefully. I could hear all the noise from the hallways, which was very disturbing and prevented a restful stay.

In conclusion, my experience at this hotel was disappointing, and I would not recommend it to anyone looking for a comfortable and peaceful stay.

We had booked 2 rooms. The rooms were damp & moist with humidity and bad smell.The floors were watery & damp which did not dry at all.
We called the reception to send housekeeping person multiple times but no one attended the issue. Both the rooms, floor was watery & damp throughout our stay.
The room was clean but bed & pillow smell was BAD 👎 due to dampness.There was no ventilation at all!!
Their restaurant & complementary breakfast was up to the mark.
Before checking out could not walk in the room....looked like the floor was washed with water & not dried.
I do not recommend this place for a comfortable stay.