Cristal Hotel Abu Dhabi

Good staff (almost everyone). Nice large rooms. Dangerous Parking
Here is my there is a 1 or zero star for service.
The lady at who is behind the breakfast ( makes the eggs)is extremely rude and disrespectful. On asking if an apple can be cut, she said you have got a knife on your table. She could have said sorry sir this is not one our tasks and if you can help yourself. The whole thing about being in hospitality business is being professional and courteous. This was low foot traffic time also and it wasn't she had her hands full. It was quite evident that other staff who were around her were cringing at her behaviour. You always have a comparitive and one bad apple ruins the whole thing.
Second the parking at the hotel has this low air duct in B2 which cuts and dents your roof as you park in reverse. It's so bad that almost any car that comes in gets hit.
Car roof got scratched and micro dented due to the low air/ AC ducts on parking no 006, Basement 2 at the hotel. Some parking spots have a very low clearance and it wasn't displayed clearly and two cars got the same damage due to the faulty design. Other car was damaged in the same way. We informed the hotel concierge the next morning and he took pictures too in the morning. After reporting this, they also displayed on various spots to not back car in reverse. How is this fair to a customer.

The worst hotel I have stayed at in the UAE in terms of customer service. The rooms weren’t great themselves and I got a suite, but better than the service. But apart from that the customer service is way below UAE standards, the staff at reception seems bothered when you talk to them, constantly giving you bad looks and seem like even answering something is hard for them and they need 5-10 working days. The first night I ordered some dinner on their app, they called me about 3 days later to ask If I wanted it. Not to mention that after they took my luggage from the room as per my request for checkout they left it in the middle of the lobby, not even behind the reception counter. I had to ask them to move it behind the reception counter. These are 1 star hotel mistakes. Some of the stuff was okay like at the restaurant on the 18th floor and some of the staff there was friendly and helpful. This hotel is actually about 1 or 2 stars max If you are to take everything into account, not on par with the 4 stars it claims it has. I would avoid it, maybe for someone who has never been to UAE before It’ll seem fine, but trust me, It’s horrendous compared to industry standards here. VERDICT: AVOID