City Avenue Al Reqqa Hotel

Be hosnestly I dont want to give even one star for service Coz of reception. I can’t t imaging all the bad comment are coz of reception😅. Hotel room is nice clean and standard. housekeeping and room dining staff are friendly.
I Booked hotel for 2 nights to relax my dayoff for 2 person me and for my boyfriend when I check in I have a visitor my friend i was informed they took Id everything and she stay only 2 hr. next day 2 friends come to visit me and they told me one visitor only a same person allowed. I still understanding them. after I bring my friend to my room only 15 min .. then my boyfriend come back from work they called to me only 2 person in the room allowed I told them she will not be longer 30 min . reception said not allowed. I go to reception I told them he said that ‘ this is my mistake I was allowed to stay visitor.’ I said But I stay another hotel they allowed visitor”” he responded 😅 but my hotel not allowed 😅’”” this is how hospitality for customer. This is my first time and last time for this hotel .. Never comeback.!!!
hotel is nice and facilities are standard.. if management they did the action your hotel will be grateful. i also working hotel life. but ghis is something wrong

My recent stay at City Avenue overall was ok, but there were a few notable issues that affected my experience. The positives first: the hotel facilities were generally pleasant, and the rest of the staff were friendly and accommodating. The room itself was comfortable and well-appointed, providing a good night's rest during my visit. However, I must address some concerns. Firstly, there were cleanliness issues in the room, particularly under the bed where visible dust and debris were present. This was disappointing, as cleanliness is a fundamental expectation in any hotel. Additionally, I encountered an unfortunate incident with one of the receptionists named Noman. I needed to make an urgent phone call to a pharmacy at 5 am due to feeling unwell. Upon approaching the reception, I found Noman engrossed in a personal call in the back area, leaving me waiting for over 10 minutes. Despite efforts to expedite the process through sending him his college from security, he just told him that the call will be charged without showing much empathy for my situation, Noman returned to the desk with a dismissive attitude and. Furthermore, the key card provided by security did not work initially, requiring an additional trip to the reception while I was unwell.