Best Western Plus Pearl Creek

There is no private parking at the hotel. We are having difficulty getting a parking spot. We searched for half an hour and also the lighting. The bathroom is connected to the bedroom. I woke up my friends from sleep to go to the bathroom. It is not worthy of 4 stars.

Besides the close proximity to the metro, there is nothing else positive I can say about this place.

I stayed with my wife and two kids.

Bedding was uncomfortable. We got one single and one double bed, which wasn't great for four people.

Food was bad.. in fact, it would probably be better if they completely removed it. Luckily there were plenty of restaurants nearby.

Broken shelves, there is close to no service when you needed anything. I found the bugs cheering the situation a bit.

The bathroom was quite dated.

Location is so so , I’ve stated in the newest part of the city before this time, this one is “almost waterfront “ property, the view from the window is great but this the end of it. The surrounding is then something you that will turn you away but not something appealing and welcoming.
As soon as you enter the hotel the smell of the old building is Roth in your face. Dingy reception desk, not very welcoming foyer….
The check-in was ok , but keep in mind they will charge you for the lost keycard 50 DH, never had that experience. I booked a non-smoking room but as soon as I entered I could tell right away that someone use to smoke here. When I called the front desk they said someone will be there shortly. 30 minutes later the guy with the room spray appeared… I was speechless. How can you mask a cigarette smell that in the walls and furniture with a room spray?
I room I requested was for 4 people there were only 2 bath towels , no hand towels, no wash cloths, and 2 pairs of sleepers in the room. No one actually checked how many people are staying in the room , great management!
The mini sofa in the room has some nasty looking stains on seating cushion. Bathroom Shari’s but no fun in it …. The shower was large but walls covered with mold and floor drain is not working properly as you take a shower water just simply accumulating and your feet are 1-1,5 inch ( 3 -4 cm) deep in water.
We asked for an iron so we can press out clothes and get ready to go out. After walking for an hour and making 2 phone calls and going back to the reception desk we gave up hope and just went out . In the end of the way when we came back to the hotel 8 hours later the iron was next to our room door…. super fast
Breakfast was good , the only thing I would praise the hotel .
As we would go out I wanted to refill my water flask with ice and water in the breakfast area I wis take it will be charge for it, seriously?
Would i recommend this hotel . Of course not. I thought the American Best Western quality will be three but it wasn’t, like in US it’s hit or miss and this was definitely a miss !

Location is great but room is cleaning is critical bad i stayed for 5 days. Actually hotel is not clean(room, roof top, restaurant). The room price was absolutely not worth it. The hotel management must take care of cleanness. The washing sheets don’t require many cost.

4 stars? Best Western? Do not let the name deceive you. It is definitely not a 4 star hotel and should not have that rating! I don’t understand why Best Western wants to be associated with this hotel. It is a disappointment.