Hues Boutique Hotel

It's a shame that the hotel is so noisy and the staff is not up to standards. Right next to the road and an apartment building, the sound and hight music from the lobby is unbearable and if you get a room across the apartment building behind its terrible if the people are making noise. I would not recommend this hotel, its at best a 2 of 5 stars or 5 of 10. The best thing is the in house restaurant and the decore and some nice elements in the room. Value wise don't pay for then 200aed

1-gave me a room with a none working ac then upgraded me to a suite which was nice of them but
2-the suite sink in the bathroom kept leaking so hard as if there was no pipe , from the sink straight to the floor (room 419) and if splatters everywhere
3-master light switch was acting up Aj’s kept turning on and off various times in the night by itself every 2 minutes waking me up , at some point it had turned on after I turned it off and stoped acting up so I gave up and slept with the light on
4-they made me pay a tourist fee when I’m a resident? , which doesn’t make sense at all , it was only 15 AED but it’s the concept itself which is super strange to me

On the bright side the room was decently clean , the gentlemen at the reception was very nice and so were the other workers , this is just poor hotel management and carelessness , not the workers fault

WOULD NOT stay here again

Bad treatment with guests. If you are only an hour late to pay, they keep knocking on the door on you in the room, and sometimes they enter while you are sleeping. The best receptionist is Mr. Ismat Al-Masry. As for the Filipino receptionist, they say that she is the manager. She has no right to be a manager. She sat in the hotel for a period of more than 40 days, and this The treatment they will give you is very bad. This is the first and last time I stay in this hotel. I do not recommend staying in it

In the end, I told them, “I want to collect my things.” This employee said, “You have to pay because you were late for checkout time, and she wants a guarantee to open the room door for me.”

Where shall I start. I travel a lot and this is probably the worst experience I have had.
1. The room I booked was a family that is technically not correct. It only had 1 bed, which is deceiving. The name of the room needs to be amended. When I requested an extra bed, they charged me for it. 100AED a night which you kind of expect but would have been night if it was complimentary.
2. The extra I did receive was rock hard and was very uncomfortable to sleep on.
3. The extra bed was placed in the living or lounge area. The air con was so loud and was difficult to sleep. I reported it to the manager, who said it would be fixed, and i quote said, "Next time, it will be okay." Again, there is no offer of maybe a discount for the uncomfortable night.
4. Bathroom shower floor tile was repaired and potentially dangerous. Do not expect that from a 4-star hotel.
5. I asked for a late check as we were fasting and had been up all night in prayer, etc. They again, with no hesitation, said it would be a charge and did charge us for an extra few hours. 100AED. It would have been nice to be in a muslim country to show some sort of leeway even though the room was not booked.
6. We also paid for breakfast, but unfortunately, we're unable to use it as we were fasting. So I requested is there a possibility we can have this food we paid for as Suhoor (morning food ro close our fast). Guess what? They said it would be a charge. So we did not get any breakfast and had to go out to eat.
7. The bonus is that you can hear all flights from your room as it is close to the airport. If you are a sensitive sleeper, then it will be an issue.

I have a video but unfortunately can not upload it.

Awful experience. This is NOT a holiday resort hotel but a workers hostel.
The room was dark, oppressive and smelt of stale cigarettes. The pillows also had a stale smell.
The toilet seat had broken and was stuck back together the quality of finishes was basic. The kettle fell apart when we picked it up to use it.
The view from our room was directly onto the adjoining apartments therefore we had to keep the curtain closed all the time.
The photos on the hotels website have been staged and colour enhanced and do not represent the hotel at all.
Apart from the female staff , I was the only female in a place full of male workers. (This was confirmed when we spoke to a number of them.)
The staff ( apart from the front desk) were friendly but in no way did this make up for our stay in this place.