Golden Sands Hotel Apartments

since I had to land at Dubai airport at 3:45 am I reserved on booking.com from the day before (for three nights) and I completed the information about my approximated arrived at the hotel (4-5).

When I arrived they couldn’t find my reservation and they started between each other in arabe but I get just two English words ‘no show’ that means that they assumed I wouldn’t be here.
But I was. And I wrote to advise for late check in! Than they asked me to whait for a while (after long trip from Mombasa) then we proceeded to check in.

They asked my passport and the deposit of 300 aed, payed by cash or credit card. I don’t use credit card but just debit and I had with me only Kenyan Kes and a few euros. They said I couldn’t get my room until I paid the deposit so I had to go to the nearest atm (just 200 m but I was really tired and frustrated because they didn’t give me the opportunity to postpone the deposit for a few hours I also kindly asked to take my passport If they don’t trusted me.

Finally, around 6 am, I get my room!
I was really tired so I get a shower and I was looking for a camomile before sleep. But no cup was on the room. So no camomile or the.

The second day cups and plates glasses and cutlery have been provided even If I didn’t asked to be honest.

The 3th day I tryed to use the washing machine (not really last model, it has minimum 20 yeas) but was out of order.

For the last day I asked for a late check out and they agreeded for 200 aed, it was ok for me to pay so no problem.
I went to reception for check out around 5 pm and they kindly asked to wait to give me back my 300 aed deposit because they need to check the room before! Was so humiliating.
Never in my life.
I can accept they have to, but don be explicit with the customer, just ask ‘to wait for a while’ or been generic.
I felt like a kids waiting her mom checking if he did it some trouble.

Very very disappointed

I had a very unpleasant experience with the front desk staff, particularly Shikha. The language she used while I was sitting down was completely inappropriate and disrespectful. Her tone was insensitive and rude, making me feel uncomfortable and unwelcome. This level of unprofessionalism is unacceptable, and I hope they address this issue to ensure better customer service in the future.

The service of the hotel was very bad. They stole our air conditioners from the room or stole plates from their staff, they imposed punishment on us or always took the money, they stole our clothes like socks and hanky from the room, they stole the hotel from the room. h plz where are you staying from all the jitni hotels h by the name of golden sand plz you log there na jay color aapnka bhi kya bahut kuch chura lenge i hate this cheap hotel.

Your hotel staff behavior is very bad and also management. Because I am a delivery boy. So I got a chance to do W for the third time in golden sand five. As we are already under a lot of sun, we bring food to the customer. If the customer says wait at the reception. So your staff tells us to wait outside in the sun, there is no permission to wait at the reception. As your staff and management consider us as animals and not human beings.

Disappointed by Nickel-and-Diming Tactics at Golden Sands 5.
While the Golden Sands 5 Hotel boasts decent rooms and edible food, my overall experience was marred by several factors. First, the front desk staff lacked the warmth and hospitality I expect from a good establishment.
But the most frustrating aspect of my stay was the outrageous water policy. Imagine being in Dubai, known for its scorching temperatures, and being limited to a single, complimentary bottle of water per room for your entire 4-day stay! Every additional bottle set you back a whopping 10 AED. It's an essential amenity that even budget hotels provide freely, making Golden Sands' policy feel like a cheap trick to squeeze more money out of guests.
For a hotel that supposedly prioritizes luxury, this felt like a major letdown. If you're looking for a truly good experience, I'd recommend looking elsewhere.