Grand Hotel Sofia

This hotel, a former Hyatt, subtly retains its corporate interior design, but overall, it provides a comfortable and enjoyable stay. The spa is excellent—worth the visit even though it's an additional cost for standard room guests.

Unfortunately, my partner experienced a distressing moment when the lift broke down in complete darkness for 20 minutes. It was a challenging situation, but what truly stood out was the staff's response. After we casually mentioned the incident to a staff member in the lift, the hotel immediately apologized and went above and beyond by leaving a heartfelt note and a complimentary bottle of wine and fruit bowl in our room. This unexpected gesture left a lasting positive impression, and I wish I knew the name of the staff member so I could personally commend her here for her initiative.

The hotel's Asian restaurant is also worth mentioning—it’s generally very good, though I'd recommend steering clear of the ramen.

Despite the elevator incident, the attentive service and thoughtful recovery have secured this hotel as my go-to whenever I visit Sofia. Highly recommended!

I recently had the pleasure of staying at this Hotel, and I must say, it exceeded all my expectations! From the moment I arrived, the staff was incredibly welcoming, making me feel right at home.

Great hotel 👍

Excellent hotel located in the city center. Huge rooms, I stayed in "Executive room" that looked like a suite. The rooms are clean and and seems renowned. Breakfast is good with lots of varieties. The staff were kind and helpful . Highly recommend the hotel.

We loved staying here for our first trip to Sofia. The staff are so welcoming right from arrival all the way through to check out. They really can’t do enough for you. The hotel itself is beautiful in a classic and dignified way. The location is perfect, right in the centre with everything in the city centre within walking distance. The view from our top floor balcony at sunrise was an added bonus. What a gem.

A room with a terrace and an incredible view. Convenient transport accessibility. The only detail is the unclear additional small charges after check-out..

This hotel has a lot going for it. Large rooms, fantastic amenities, polite staff, and convenient location are just a few. The rooms are ornate and well appointed. The downstairs lobby is beautiful. Service by everyone on the grounds was quick and very professional. This was my first trip to Sofia and I will definitely stay here on my future visits.

I love this hotel. Charming, comfortable, impeccably clean, with great breakfast and kind and sweet employees.

A very well-located and comfortable hotel with a vaguely retro and kitschy style. BUT: the bar and room service stop at 11 PM! If you arrive late, not even a sandwich or soup is available, and the only drinks are from the minibar! The staff is grumpy and sulky (except for one night doorman and one housekeeper), making it impossible to get a smile from them. They act as if you are bothering them. Upon arrival, there was only one soap in the bathroom (there were two of us) and two hangers in the closet... If you expect 5-star treatment, forget it. For the price of the stay, breakfast should be included.