Capital Coast Resort And Spa

I am writing to express my deep dissatisfaction with the service and conditions at your hotel following our stay yesterday. Upon arrival, we were handed our room keys without any further assistance or information regarding the hotel facilities (such as the restaurant, gym, or swimming pool). The receptionist’s demeanor was dismissive, making us feel like an inconvenience for merely checking in. There was no effort to show us around or offer basic guidance, leaving us uncomfortable and hesitant to ask for more information.

When we reached our room, the issues continued. The bed was incredibly small, with the mattress nearly touching the floor – certainly not what one expects from a double room. The curtains were dirty and moldy, and the air conditioning was a joke – you can only turn it on or off, with no control over the temperature. The bathroom, while having a light, left the shower area completely dark unless we propped the door open and used a phone flashlight. This is unacceptable.

When we brought these concerns to the manager’s attention, her response was nothing short of rude and unprofessional. She dismissed our complaints, stating that this is what we booked, implying that we should just deal with it. Her attitude and lack of willingness to address the issues made it clear that guest satisfaction is not a priority at your hotel.

For a hotel that claims to be 4-star, the service and facilities fall shockingly short of that standard. I expect a prompt response to these issues and hope that you take immediate action to prevent other guests from enduring a similarly disappointing experience.

We booked what was advertised as a 4-star hotel, expecting luxury and comfort for the £1300 price tag over five nights. What we received was far from it. For the same cost, we could have stayed at a 5-star hotel with significantly better facilities, and in hindsight, we deeply regret not doing so.

One of the main reasons we chose this hotel was for the spa and sports facilities, but these were completely misrepresented. The spa was shut and out of service—something we weren’t informed about beforehand. This alone would have been a dealbreaker had we known. The gym, also a major factor in our decision, was in shambles. It was filthy, with broken equipment and missing weights, making it unusable. The tennis court was equally disappointing, with a broken net, chipped paint, and sand covering the surface. We had specifically chosen this hotel for its advertised sports facilities, and what we found was not only substandard but completely unusable.

The problems didn’t stop there. Our room wasn’t cleaned on multiple days, and to our horror, we found cockroaches in the bathroom. The toilet was broken, the ironing board was filthy, and the fridge was leaking and disgusting. The entire room, and frankly the hotel itself, looked worn down, with torn furniture and a general sense of neglect. The corridors downstairs resembled a hospital, creating an uncomfortable atmosphere that was miles away from the advertised “luxury.”

Controlling the air conditioning in the room didn’t provide much relief either, as everything felt damp and unkempt. The breakfast service was another disaster—waiting ages just to be ticked off the list and constantly dealing with a lack of glasses or cutlery.

The only saving grace was the staff, who were genuinely lovely and tried their best amidst the chaos, but that alone couldn’t salvage what was an appalling experience. For the price, this hotel was beyond disappointing—rundown, misrepresented, and an absolute letdown in almost every regard. We will not be returning and strongly advise others to reconsider their stay here.

The hotel is not transparent - When you book a room they don’t inform you that could have some noise because construction . I booked a room and they gave us a room in the right side of the hotel . The problem is that has some construction and at 07:00 am start the noisy already of the machines (check video). The room could be ok if the fridge would not be so noisy as well besides the fridge is very old and should be changed . The workers in the reception are the worst , no smiles, no wish of work - the workers do not appear to be trained, if you have some problem they just look at your face angry and don’t reply nothing . It was horrible , I couldn’t return to this hotel even for free . The only think that could “safe” this hotel is the pool that is great, but the rest of the hotel is horrible .

The hotel is neglected but has potential. Some areas (lobby, pool, garden, parking, the building in general) needs to be renovated. It had a bad smell like mold in the rooms and the outside area (especially at the pool area). We stayed there for four nights and the pool was dirty every day.
The breakfast and service were average. The location is nice and the beach in front of the hotel is amazing.
The rooms are spacious and they have many amenities.

Cockroaches, loud parties, annoyed staff but good location.

Rooms: Thin walls, tiles are broken in places in the bathrooms, pressure in the hoses is super low, beds are super uncomfortable. There are cockroaches. See attached video.

Service: Annoyed and overworked staff. Once there was a party that lasted well over 2 AM. Reported it to the staff several times, they were just annoyed. We asked for a compensation, got 40€ voucher for food and drinks, in the process of negotiating the compensation they were extremely annoyed and scolded us. Anyway, at the end we could use voucher only for the food and not drinks.

Location: Good location, plenty of parking and cats. Hopefully someone is feeding them. If you see this and decide to come here, please feed the cats.

Food: Food is good, therefore 2*, otherwise it would easily be 1*.