Hampton by Hilton Berlin City Centre Alexanderplatz

The worst hotel we have stayed at thats by Hilton.

Our room had bugs, we requested to switch due to the bugs and cleanliness issues, the staff actually laughed at us. Right from check-in, the receptionist had an attitude and ignored our requests, making us feel unwelcome.

The rooms were dirty, poorly maintained, and breakfast was swarming with flies and below standard. We tried changing room, but it was just as bad. Then despite being promised a new room later, they gave it away to someone else, offering only a free drink since nothing comparable was available.

After three days of back and forth, we finally got a slightly cleaner room. For the record, we didn’t even ask to switch this time—just requested they properly clean the room we already had.

All in all, it was a terrible experience. With only five days to explore, we ended up wasting too much time and energy dealing with these issues instead of enjoying most of our trip.

Meanwhile, our friends stayed at a nearby hotel, had a much better experience, and paid less.

I had a very disappointing experience at this hotel. The booking and payment process was not transparent. A few days after making my reservation, I received an email from the hotel stating that my card payment had failed. I had assumed the payment was processed at the time of booking, but apparently, that was not the case. It felt like they were waiting for a more favorable exchange rate before attempting to charge my card. Despite having sufficient funds, they asked me to try again, and eventually, only one of the rooms was charged. They said they'd try again for the other room the next day, but I didn't receive any further communication, so I assumed everything was sorted.

Upon arrival, however, I was told that the payment had not gone through and that I needed to pay in person. This made no sense since one room was charged successfully while the other wasn’t. Tired from our journey with a baby, five suitcases, and a stroller, we decided to just pay with a different card and get into our room.

During our 3-night stay, our room was never cleaned. Traveling with a baby means dealing with diaper trash, and the bin was never emptied. We had informed the reception in the morning about needing new towels and body wash, and they assured us that housekeeping would take care of it, but nothing was done. When we complained, the staff apologized and offered us two drink vouchers.

On the third day, we even found a bug in the bed. For the price we paid, we expected much better service. I later found out from another guest on the same floor that they also had not had their room cleaned in four days and were out of toilet paper and towels.

We had booked a room with a twin bed and a single bed for our baby but were given a room with a foldable bed with an exposed metal frame. The mattress was just placed on top and made a lot of noise, which was very uncomfortable. This was surprising because we booked a more expensive room compared to another room with a queen bed, thinking it would have a proper mattress. Usually, hotels offer free cots for babies, but not here.

Overall, the experience was far from what we expected from a 3-star hotel. I regret not choosing a different hotel for a better experience.

Rooms were not clean, bathroom had hairs and stains in the shower. Chose this hotel for the air conditioning and our room was still 25-30 degrees every day and night. So hot and muggy you can’t sleep at all. When we brought this to the attention of the staff they said ‘maintenance’ would check it but no one ever came.
Would not recommend at all, better places for a cheaper price out there.

Looks nice online, but leaves a lot to be desired. Great if you're in need of something last minute. Everything was extremely dusty in the room and the shower was falling apart/unable to drain the water so you're enjoying a bath in the bathroom after 4-5 minutes. Was also signed up for their rewards program after explicitly stating I was not interested. Staff was courteous and quick check in. Would recommend finding something better if you are able to. The Hampton/Hilton name is the selling point but it feels a lot more like a Motel looking at the quality provided. Breakfast was plentiful but mediocre in quality. Great lobby for viewing Euro Cup 2024 games. Good location with access to public transit right outside the door.