Scandic Hamburg Emporio in Hamburg

I've stayed at Scandic Hamburg Emporio over the last few years. About 2-3 ish years, the first time I ever went here they tried to be the best possible.

This hotel has a lounge program that not every Scandic hotel has. The first time I got here there were signs everywhere to call a specific line to the reception and they would immediately refill the lounge. Just a year after, they removed that. It became slower, not as much either.

Now they don't even refill the food, and you pay a sum of money to get to be in the lounge, it's now who gets first to snatch it all, and the others that paid for it has nothing to grab.

The hotel is near the center and easy access to everything. If you're a Scandic member you can get a 1-3 free alcohol-free drinks.

The rooms aren't really update or feeling "luxurious or premium" as they advertise. It's okay but not what you expect from their advertising.

And a issue I had when arriving when I came last. Was that I arrived at night and the machine wouldn't print a ticket to let me drive down into the underground garage, so I had to click the button to call to the building. And the first person that I talked to didn't care that I'm a disabled person and that the disabled parking spaces are almost never used.

And then he laid off, and I went through another 3 people before 1 finally did open the gate. And when I drove down there was 8 parking spaces that belonged to the Scandic hotel that was free and including the disabled parking spot.

And I talked to the reception and they had the audacity to say that the parking spaces were "reserved". Even though I was here many times before and they said you cannot reserve a parking space before or during a stay. Yet they say that to me.

The food quality has gone down, the lounge has just gotten worse, over time they removed things and lowered the quality of things.

The breakfast down by the lobby is okay, though it also has suffered the same. Corners cut, quality gone down. And also food that has disappeared.

My opinion of being here a ton of times, is I wouldn't say this hotel is really worth the price. They always find ways to limit what they say is unlimited.

Rooms are small. Often broken and or things missing, they don't seem to care that everything is working and not looking like the hotel came just out of building.

Highly recommended for families. Additional to being in a very good location, it has large rooms, breakfast with large variety of options, also has a little playground in the dining room as a bonus.