SIDE Design Hotel Hamburg

I don't understand how this hotel has and manages to keep its 5 star status. The staff was not friendly. The room was not cleaned without asking, and requests for breakfast room service were ignored. The pool is nice, but the hot tub is not hot and both steam and sauna are small relative to the size of the property.

Our stay at SIDE Design Hotel Hamburg was, hands down, one of the worst hotel experiences I’ve ever had. I’ve seen bad service, but this hotel takes it to a whole new level.

**The Room Situation:** Upon arrival, we were given the wrong room—two separate single beds, even though we specifically booked a room with a double bed. When we brought this to the attention of the reception, instead of a simple apology and quick resolution, we were met with an attitude that screamed, “We don’t care.” They initially lied and claimed no other rooms were available. Then they blamed the company that booked the room for us, saying it was okay with separate beds. (News flash: It wasn't, and we confirmed that). After 45 minutes of standing there, waiting like fools, they finally gave us a new room. By that point, the charm of the “5-star” hotel had already faded.

**The Breakfast Catastrophe:** Breakfast was a disaster. The entire restaurant smelled like someone thought it would be a great idea to combine bleach with seafood. The variety of food was okay, but we were so nauseated by the smell that we couldn’t enjoy it. When we brought this to the manager’s attention, she responded with an attitude that can only be described as, “So what?” The level of professionalism here is seriously lacking. Then, while warming up some croissants, she actually had the nerve to blame us for causing the foul smell! Really? How on earth does warming croissants cause a bleach-seafood combo stench?!

**Inconsistent Restaurant Experience:** We dined at the hotel restaurant the night before, and it was great, which just shows how inconsistent the management is. It’s obvious the night staff knows what they're doing—unlike the morning crew, who seem to have no clue about customer service.

In conclusion, while the hotel design might be impressive, don’t be fooled. The staff, especially management, are absolutely terrible. It’s rare that I leave a hotel feeling more stressed than when I arrived, but congratulations, SIDE Design Hotel Hamburg, you managed to pull it off. I would never, ever stay here again, and I urge anyone reading this to steer clear if you value your time, money, and sanity.

Zero stars. Avoid this place like the plague.

Unfortunately the Hotel didn't live up to my expectations (especially for this price).
Very good: staff, friendly and helpfull, breakfast! Beds were nice and firm. Location is perfect.
Okay: swiming pool. Bit small, but there is a sauna and it is very clean and welcoming. So plus!
Not so good/dissapointing: We had no heating/cooling possibility in the room, the bathroom door didn't close completly, there was no way out for the fog of the shower so it all came into the room when opening the door,, on request they didn't have firmer pillows (although they said they did).
Since I have to eat glutenfree, breakfast was good. But: it was a pity they only told me on the last morning that they served glutenfree pancakes as well. Also, I dit get sick once from the scrambled eggs (probably gluten contaminated).
I would not realy recomend and probably not return to the SIDE hotel.