Bento Inn Munich

Very unprofessional behaviour. There’s no refrigerator, no AC in the rooms. Summer time would be very difficult to stay.
They couldn’t ever provide us a microwave oven which was really unexpected. A big " 4 star " hotel without a small microwave oven(!)
They didn’t even provide us with any complementary coffee or any self care products such as toothpaste or tooth brushes.
This hotel is only to make money not to provide service. So definitely not value for money.
I will never ever recommend someone here. Hostels are far better than this " 4 star " hotel

I spent 5 nights at the hotel (conference)

Pros: 1) The hotel is very close located, one stop to the congress center. 2) Favorable price.
Cons
1) I found a cockroach in the hotel (changed room).
2) In both rooms the batteries in the safe were dead and needed replacing
3) Housekeeping did not vacuum or mop the floors until asked (I have long hair and pee standing up, I can see that). There were days when the toilet wasn't cleaned either!
4) Window retainers were broken in the new room
5) The iron is given out in exchange for a 20 euro deposit and necessarily in cash (I didn't have cash in the evening and within the next day there were no more irons. As a result, I went to one event not dressed properly). 6) In the room there is not even a kettle, when on the third day I had a sore throat for hot water for tea I went to the reception.

Neutral 1) It takes 10 minutes to walk to the hotel 2) Direct metro line to central station (~35 minutes) 3) No stores nearby except for the one in the hotel (the nearest one is 20+ minutes away). 4) Breakfast for 14 euros (2024). About the quality I cannot say as I cannot visit.

Looking for a “great” activity to do in your “free time”? Look no further. Check-in time here is 1+ hours. Too hard to believe? Check the picture😉

Update: After a 2 hour wait they informed everybody that they don’t have any more rooms available at that point. For 170€ a night, this is definitely not ok.

Rooms:
- the room was stinking of cigarette smoke
- the cleaning of the room was done probably in least than 5 minutes
- it was almost like sleeping in an oven given that they don’t have AC

Location:
- relatively close to the metro station for the U2

OK overall but not great for a summer stay!!
1st, I requested to check early at the time of booking, I arranged my flight accordingly but at the hotel, they were not ready despite a confirmation text on the booking app saying it is ok to check in early for €35 which I agreed too. Staff were helpful to accommodate in another room temporarily but that meant moving rooms and luggage!
2- No phone in the rooms to call reception!!
3- most important is, the days I stayed, the weather was exceptionally hot. The hotel was clearly not equipped with anything to mitigate this. There wasn’t even a table fan! That has affected my stay quite a bit and I tried to stay outdoor for as long as possible. Staff couldn’t provide fans. Obviously, I would never stay in the summer.
Lastly, which is outside the hotel control but it’s worth mentioning, the hotel is about 10 min from nearest tube station, the way to hotel is partly unpaved which made dragging my luggage is very tricky!

There is no refrigerator in the rooms, no air conditioning, no cattle, no water, etc. It was built just to make money and the customer's comfort was not given any importance. They definitely do not deserve the money they charge.

There are definitely better places in Munich for this price. The distance to the city center is a bit far. And there is no market etc. around.