Otel Leonardo & Residenz Muenchen

This is NOT a four star hotel. The room was not clean. There was a fresh blood stain on the duvet and pubic hair on bed sheets. After arrive from a travel day my senior mother and I were in our pjs getting into bed when I noticed the blood stain on the duvet, I pulled it back and found the pubic hair, there was also short black hairs on the pillow.
I called the receptionist to inform them of the issue, a man came up, it was awkward because we were already undressed and just requested new bedding and we would change them ourselves and would address the issues next day as we had a full day of things planned and needed to get some sleep. The floors were not clean we found a used bandaid on the floor. zero apology from hotel staff, disgusting and deplorable. The receptionist was rude and not helpful. We ended up leaving the hotel because we lost confidence and didn’t want to stay there for another second. We ended up rebooking at Holiday Inn City Cente, a night and day difference. When speaking to another guest in the elevator at the Holiday Inn about our experience at the Leonardo he was not surprised. He said they have a reputation for bad service and uncleanly rooms to save money. Booked the reservation with Priceline that noted the Leonardo as a four star hotel (as I said before far far from it) 10/10 Horrible experience will never come back here, I wouldn’t recommend this hotel to someone I didn’t like. The sister company to Priceline couldn’t even get the hotel to respond to them, even though there were four men working front desk. The receptionist Thomas Frey should be fired or really reconsider a job outside the service industry, he was terrible. We are just happy to be out of there and in a reputable hotel.

It doesn't matter how comfortable a hotel is, but if you "LOSE" ANYTHING FROM THE ROOM, then it is a place I will never want to return to.
I booked the hotel for my family and on the penultimate night, my mother left a necklace (of value) by the window. I know it was there because I saw it. The next day she went out without the necklace and when we returned, it was no longer there. We reported it to reception immediately but apart from "we'll see if the staff have found anything" absolutely nothing was done. We asked to please check the cleaning materials but nothing. I asked to speak to the hotel manager so he could check the cameras and he was also unavailable and staff asked me to send an email which obviously he never responded to. It should be noted that my sister asked for the ROOM NOT TO BE CLEANED BUT THEY DID IT ANYWAYS.

I live in Munich and went back to the hotel many times to ask if they had found anything but nothing.

It really has been a horrible experience to know that you book a room and you simply cannot leave anything of value where it is supposed to be a safe place and it is even sadder to receive no support and only indifference from the people working there.

I will never come back, neither to this hotel nor to any of the Leonardo chain because they don't care about the guests.

We weren't impressed by this Leonardo... we have stayed in one in the past in London at the airport and it was really good but this placed missed the mark for us. The room itself was smaller and the door layout was awkward so that you had to ensure certain doors were closed in order to open others and such... super weird. The breakfast was 18 EURO and was a good decent buffet. What really turned us off was the lack of service. We have been travelling Europe and experienced many different hotel receptionists, all of them have been lovely. But this place, the reception folks really didn't seem to care about their job of the guests at all. They were very cold when being asked a question. We will stay elsewhere next time we are in Munich.

Tldr; If you are staying more than 2 nights or are on a business trip look for another hotel chain that has standards for their everyday cleaning.

I stayed there for 5 nights and room service did not happen on 2 days despite multiple complaints at the reception. The toilet wasn't properly cleaned as well right after check in. The bed sheets were not changed even once! A receptionist even tried to justify it when their service guideline clearly states "linen will be changed after the third night [...] daily [...] for a charge".

I stayed at a Leonardo in Düsseldorf before where the cleaning as mediocre but Munich was just unacceptable. The hotel seemed to be highly understaffed as they were busy cleaning the rooms for the new guests and therefore had no time for remaining guests.

In addition, the fitness center is a joke which solely consists of a bike and cross trainer and doesn't have a single weight, dumbbell or pull up bar.
The wellness seems nice but it's hard to book a time slot and no chance to start the sauna before 5pm.

All in all, I cannot recommend this under any circumstances when staying more than 2 nights. Leonardo should reconsider their 4 star rating. It's not even worthy for a single star. Especially the receptionist at check-out was not interested in feedback at all.