Otel Leonardo & Residenz Muenchen

This is NOT a four star hotel. The room was not clean. There was a fresh blood stain on the duvet and pubic hair on bed sheets. After arrive from a travel day my senior mother and I were in our pjs getting into bed when I noticed the blood stain on the duvet, I pulled it back and found the pubic hair, there was also short black hairs on the pillow.
I called the receptionist to inform them of the issue, a man came up, it was awkward because we were already undressed and just requested new bedding and we would change them ourselves and would address the issues next day as we had a full day of things planned and needed to get some sleep. The floors were not clean we found a used bandaid on the floor. zero apology from hotel staff, disgusting and deplorable. The receptionist was rude and not helpful. We ended up leaving the hotel because we lost confidence and didn’t want to stay there for another second. We ended up rebooking at Holiday Inn City Cente, a night and day difference. When speaking to another guest in the elevator at the Holiday Inn about our experience at the Leonardo he was not surprised. He said they have a reputation for bad service and uncleanly rooms to save money. Booked the reservation with Priceline that noted the Leonardo as a four star hotel (as I said before far far from it) 10/10 Horrible experience will never come back here, I wouldn’t recommend this hotel to someone I didn’t like. The sister company to Priceline couldn’t even get the hotel to respond to them, even though there were four men working front desk. The receptionist Thomas Frey should be fired or really reconsider a job outside the service industry, he was terrible. We are just happy to be out of there and in a reputable hotel.