Merchants House Hotel

Stayed here for three nights in the courtyard suite. The rooms were spacious and full of charm but it wasn’t the cleanest of accommodation. The bed had an old mattress with a mattress topper with the base sheet wrapped only around the topper. The bathroom was large but needed updating.

Service was often mixed. The guy who welcomed us on arrival was great. First morning we went for breakfast and waited over 30 minutes and never saw a member of staff so no hot food available. On second and third mornings we did have a cooked option which was nice. Limited bread choices also available and a few dried out pastries. Overall this was an ok hotel but quite expensive for the level of service and accommodation provided. Its saving grace was the location. Right by the main square and a host of wonderful restaurants.

Didn't see the what was on the pictures. Beware if you get ground floor room - they are below courtyard level, so only view you have is one people having at you. In our room - only window was in the door. No central air, but some plastic fan that runs at same speed whatever button you press. Since leaving window open - meant leaving door open - not much freshness.
Second - no welcome drink (literally part of the 'package' that you pay for, not even a bottle of water in the room, literally nothing that would be part of 4 star hotel. Also no bath in bathroom, but seems that baths policy is bit off.
Towels - one hand towel per person, one bit bigger towel. If you want to wrap dry your hair - bring another towel.
And for those coming with a car - NO access with car. Not mentioned anywhere - but if you follow maps - you will end up nowhere. Park far away and walk - albeit 10 minutes it takes to cross whole old town.
Good part would be - location is very central if you miss the touristy gimmicks and souvenir laden shopping. The reception seemed to be bit annoyed that we arrived at the end of her shift but still gave us some good directions around town.
Beds were also comfy, but since there was no bedside light, nor windows - you either sit in the dark or have to blast main light.
So beware - not a bad place but not the glam that the price or website implies. Won't return next time though.

verall, the hotel is quite nice, with an excellent location right in the city center, making it perfect for exploring Tallinn on foot. The breakfast was good, and the staff were very friendly and helpful. However, we had serious issues with the internet: the connection in our room didn’t work, and despite asking three times to have it checked, the problem was never resolved. This made our stay a bit difficult, especially for those of us who rely on internet access in the room.