Bellagio Beach Resort & Spa

Very good hotel, after reconstruction. Bright clean rooms, gorgeous view from each room. Large loggias. Excellent food, friendly staff! Rested in December 2021. Super! Happy with everything! I recommend!

Good hotel. Food is also not bad. Need a shuttle to the airport

Hotel, Rooms, Restaurants, Bar, Swimming Pools, Beach were all excellent. This hotel is immaculately clean. Very friendly staff and food was very good. We booked for two weeks and plan to return here next year as we were very impressed. You won’t be disappointed.

This place has the worst and most unskilled guest relations manager I have ever met. We went to him with 2 complaints, the first was that we found what looked like BLOOD STAINS on our bed sheets, he didn’t take any action, just apologized, chatted with us briefly, then left us and went to other guests.
What happened in handling the second complaint though left us FURIOUS. We were woken up by a call at 12 am from Mr. Tamer at the reception asking a casual question that he could have asked any time earlier. We went to Mr. Michael, the guest relations manager, the next morning to file a complaint and he literally left us even more shocked and upset. He kept making excuses for the receptionist behavior, we asked him what would happen next now that we had submitted a complaint and he literally didn’t have an answer or simply didn’t want to give us one. He kept bluffing in poor English that we couldn’t make sense of, then hours later he sent me a message saying that Mr. Tamer (the receptionist) will “provide all the necessary information”. Mr. Tamer was the one who handled our check-out, and unsurprisingly he acted like nothing happened.
Up until that point we liked the place and service and were even ready to overlook the sheets situation and leave a good review, the food was really nice and the restaurant workers were amazing. But safe to say that the guest relations experience ruined the whole thing for us.

The hotel has a beautiful, welcoming lobby that always smells fresh and clean a great first impression when you walk in. The staff speak multiple languages, which is a big help for guests who don’t speak English. They’re incredibly friendly across the board from housekeeping to the front desk, restaurants, and bars. You can really feel that they do their best to make guests feel comfortable. The rooms are spacious and cozy, with large balconies that are perfect for relaxing. Cleaning is generally good, but there’s room for improvement especially with the towels. Some still looked worn and stained even after being washed. There are several restaurants on-site offering a variety of cuisines. The food is overall delicious and of good quality. Coffee, however, was a bit of a letdown across the board except for the café in the lobby, which served the only decent cup. So if you’re a coffee lover, that might be a small issue. The kids’ club opens a bit later than expected, at 10 AM, but it’s well worth the wait. It’s well-equipped with lots of games and activities to keep the little ones entertained. Entertainment is one of the hotel’s strongest points. The animation team puts on new shows every night based on a rotating schedule, and they’re genuinely fun to watch. The hotel also has multiple water parks for both kids and adults, which makes it easy to enjoy your time without even needing to leave the resort. The beach itself is clean and pleasant, but there’s not much marine life close to the shore. If you want to see fish, you’ll need to take a boat trip but fair warning: the boat excursions could use a lot of improvement. There’s basically no safety provided, which isn’t ideal if you’re traveling with young kids or non-swimmers. The food on the boat wasn’t great, and there wasn’t much to see when it came to snorkeling either, so I wouldn’t set high expectations for that part. The hotel has a 24/7 on-site doctor for both adults and children, which is a huge plus and adds peace of mind during your stay. Lastly, keep in mind that the hotel is about 25 minutes away from the city center. You’ll need a taxi if you want to explore, but the hotel does have its own shops and souvenir options on-site though they are definitely more expensive than what you’d find in town.

The Bellagio Hotel offers an incredible experience with delicious food, a safe and welcoming atmosphere, and daily shows that keep you entertained. The staff ensures your comfort and security, while also providing well-organized trips to explore the area. Highly recommend for anyone seeking luxury and fun!

We had a decent stay at this hotel. The welcome and service were satisfactory, and the restaurant staff in particular, Elsayed, was particularly friendly and attentive. On the other hand, the breakfast was a bit average, there may be some room for improvement on that side. Overall, good value for money for a pleasant stay.

This hotel is advertised as a 5 star but I think 3 star would be more deserving.

Best points - The pool & the Jaccazui suite room were amazing. Their spa facility and gym looked very good.

Bad points - I was not given my welcome pack until the day before I checked out. The buffet food was very basic with not much flavour. All the pastries were basic and bland besides the baklava.

I was told they are short staffed and have no drink when I asked room service to bring some up.
The A La Carte was all pre booked so I cannot comment on how those were as I did not get the chance to try these.

The drinks were watered down and not great at all. Honestly I booked it based on the room and that was the best thing. Even when they cleaned the room and changed the towels they left the plates and drinks in the room.

We had an amazing stay! The room and facilities were perfect, and the staff were incredibly friendly. There was plenty of food and beverages available throughout the day, and the animations were fantastic. Every day brought a new theme party or show, keeping things exciting. A special thanks to the kids' room staff, Marina and Shuru, who made our vacation unforgettable by engaging and entertaining our children so wonderfully! Also, huge thanks to Omar from the administration staff for promptly answering and arranging all our requests—he made everything so much easier for us!