Hotel Castilla Alicante in Alicante

The hotel was fine and in a good location near to the beach. However, my elderly and disabled mum who was in a wheelchair struggled as they only had a single disabled room on a separate floor to all of us even though she needed our assistance. She struggled with the steps up to the dining area which was more like a school canteen. When she felt weak one morning and couldn’t eat her breakfast, she took a banana to have later. Martina the waitress snatched it out of her arthritic hand! She then charged us for ice- 1 euro for 4 pieces of ice in our drinks! Also butter we had to pay for during dinner. As I had one spare in my bag that I took out and she accused me of stealing it from breakfast- luckily I still had the receipt! As most were Spanish we felt targeted being British. Other tables had tablecloths- ours didn’t and we were sat facing the building works! No candles or dimmed lighting for dinner, no music and a set menu so the only choice was the meat or veggie option. They lacked table manners/ etiquette as sometimes the food appeared cold and was just placed down with little communication. .
We specifically took our mum to visit our brother who lives in Alicante. He came to visit the hotel and had purchased a beer in the bar. Martina wouldn’t let him take it into the restaurant, because the restaurant prices for drinks were much higher than their own bar so he had to pay again!

As British tourists we wouldn’t go there again as they didn’t show us the same level of respect and tried to make money out of us. We felt poorly treated and let down by the hotel staff.

Clean and comfortable.  Close to beach.  Need to get the tram into centre of Alicante.