Port City & Beach Hotel

Overall, our stay was good until our sixth day. My partner turned the handle of the large, heavy balcony door. Out of nowhere the top of the sliding door became free of the runner and started to fall onto the balcony. Luckily, my partner managed to help lower it, although he couldn’t stop it as it was extremely heavy. Fortunately the door did not break the glass balcony and fall into the pool area 5 stories below. My partner was also not physically hurt although we were both shaken up. We were moved rooms and only offered a free lunch and dinner. I explained this wasn’t good enough and they agreed to a full refund. When we got home however, they had only refunded us 5 nights out of 7. This was disappointing. This could have been much worse, my partner and/or others could have been seriously hurt or worse.
There was no evidence or the incident being reported officially, no one asked us to confirm what had happened and there was no proof that the door had then been checked or fixed.