Hotel Cimbel

My boyfriend and I stayed here for 9 days. Was meant to be 10 but missed our flight. Because of this our city room/ without a balcony was not available, so had to pay €145 to stay in a room on 1st floor overlooking the beach. Own private pool at end of terrace, (NO SAFETY BARRIER!) Henceforth my visually impaired boyfriend walked off straight into pool fully dressed. Once in our city view room on 8th floor, the noise from the streets below was very noisy day/night so didn't sleep well. The evening entertainment in hotel only fri & sat was poor. Food plenty of choice. Thought that you'll have water at meals free , but No, €2.60 for the glass bottle. Good points= clean every where throughout and reception staff were very understanding when explained why he needed one full outfit and trainers laundered. Within 30mins of checking in the first room. In all honesty I feel they don't consider those who are blind/visually impaired appropriately in this hotel.

Location of this hotel is just perfect. In the middle of Benidorm accross the beach the location is just perfect. For us it was a surprise that the times for breakfast, lunch and dinner were so late. Times can not be found on the website and I saw somewhere online it was earlier then what I found out in the hotel. With childeren these times are too late: breakfast 08:00 / lunch 13:30 and dinner 20:00 hour. Also at the pool smoking was prohibited but smoking an e-sigaret was allowed which is strange cause they fall under the nicotine law as well. I told the manager but they weren't open to follow the law in that way. Also a difference is made when you are a foreigner or a Spanish person visiting this hotel. They have rules at the pool that you cannot reserve sunbeds. This is a logical rule but I saw and heard on many occations if you are Spanish and ask if you can go for breakfast with your family the pool boy says it's ok. When I asked because I overheard his conversation he said he cannot allow that.

Everything is ok. Not the best, but ok.
More for older people(60+), not really a great hotel for children.

Food: not much choice but the food is good quality.
Location is really good, the hotel is at the beach and the town is on walking distance.