Los Alamos

Happy with the room and room cleaning but i am very disappointed with some reception staff and how dismissive staff were when i reported me and my partner getting food poisoning twice from the hotel food!

We booked half board in hope to save money. We had dinner once and the burger was red inside (undercooked) and bread was stale, luke warm beans. We ate half the burger before we realised it was raw inside, we then later were throwing up that night and had very upset stomachs. We gave the hotel the benefit of the doubt thinking it was a one off so we had breakfast 1 or 2 days later.

Upon breakfast i cut open the sausage and it was again pink inside. I left the sausage and ate an egg, chips, beans and toast, as did my partner. We had a day at the water park and before we even got in we again had bad upset stomach from the breakfast. I went to reception staff the next day (03.09.24) to report we had food poisoning twice and the staff at reception were dismissive of the situation and said “nobody else has reported this” but if you read other reviews you can see complaints about the food. I just said i was making them aware as the chef may need more training and to help others not have the same issue. The lady was rude and said “ i understood the 1st time”We received no apology for this and was told we should have reported this on the day ( we was out all day and reported it to the night staff that day, the gentleman was lovely but said it needed to be reported to day staff) which is what we did on 03.09.24 and thats when we received the rude dismissive comments.

I now have 3 nights left here and feel i cannot report any issues without rude and dismissive comments.

Really let the hotel down.